Customer Experience Coordinator

The Pet Vet (formerly The Vet); Liverpool; On-site; GBP 20,000 - 25,000; Part time

Job summary

A veterinary group in Liverpool is seeking a Customer Experience Coordinator to enhance customer service and create a welcoming atmosphere. You will be the first point of contact for customers and assist them through check-in and check-out processes. The ideal candidate is outgoing, proactive, and has excellent communication skills. Working in a supportive team environment, this role offers flexible hours including weekends.

Benefits

Profit share bonus

Long service recognition

Income protection

Compassionate leave

Surgery discounts

Qualifications

• Ability to create a positive and welcoming environment for customers.
• Excellent communication skills to interact with customers and pets.
• Ability to work 25 hours per week, including weekends.

Responsibilities

• First point of contact for customers at reception.
• Guide customers through the check-in and check-out processes.
• Assist in explaining the services offered by the veterinary practice.

Skills

Customer service excellence

Outgoing personality

Proactive attitude

Confident communication

Job description

We’re on the lookout for a Customer Experience Coordinator to join us at The Pet Vet Liverpool! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.

What We’re Looking For

We're looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets. We need someone who is able to work 25 hours per week, including 1:4 weekends. Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression! You'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).

We operate a deskless reception at The Pet Vet Liverpool. Upon arrival at our surgery, customers and their pets are greeted by a member of our Customer Experience team. After being guided to their seat in our waiting area and offered refreshments, a Customer Experience Coordinator will sit with the customer and complete their check-in process on a tablet, as well as talking through the services we offer that may be of benefit. For example, our Pet Health Plans. After their appointment, our clinical team hand the customer back over to our Customer Experience team, who complete the customer's check-out process and ensure the customer has time to ask any questions they might have. We're looking for someone who is outgoing, proactive, confident and happy to support our customers in this way.

A Little More About The Pet Vet Liverpool

You'll get to work in our purpose-built, spacious veterinary practice with the most fantastic facilities and a team who are all passionate about providing the very best care to all animals, day and night. Our colleagues have a broad range of specialities and many of our team are working towards certificates to enhance their clinical skills and the services we’re able to provide. You'll join our team of 3 Customer Experience Co-ordinators, who are led by our Customer Experience Manager Jo.

Benefits

To attract and retain the best in the business, we offer a great range of benefits, including:

• Profit share bonus
• Long service recognition
• Income protection
• Compassionate leave
• Surgery discounts
  
  

Being part of The Pet Vet family

We’re an award-winning, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families.

Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We’re committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.

We’re continually investing in developing our growing team and there's never been a better time to join us!