Customer Experience Coordinator

The Vet; Liverpool; On-site; GBP 60,000 - 80,000; Part time

Job summary

A well-established veterinary practice in Liverpool is seeking a Customer Experience Coordinator to provide outstanding service to customers and their pets. Responsibilities include greeting clients, managing check-in and check-out processes, and promoting services. The role is part-time, requiring 25 hours a week, with an opportunity to join a passionate team. Ideal candidates will possess strong customer service skills and a proactive attitude.

Benefits

Continuous Professional Development through BVRA

Friendly, dedicated team environment

Qualifications

• Strong customer service skills to create a positive environment.
• Ability to communicate effectively with customers.
• Outgoing and proactive demeanor.

Responsibilities

• Greeting customers and their pets at reception.
• Guiding customers to seating and offering refreshments.
• Completing check-in/check-out processes on a tablet.

Skills

Customer service

Communication

Proactive attitude

Teamwork

Job description

Social network you want to login/join with:

Customer Experience Coordinator, Liverpool

Client:

The Vet

Location:

Liverpool, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

e127619de214

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

We’re on the lookout for a Customer Experience Coordinator to join us at The Pet Vet Liverpool. This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.

What we’re looking for

We're seeking a customer service superstar who can help create a positive, welcoming, friendly, and efficient environment for customers and their pets. The role requires working 25 hours per week, including 1 in 4 weekends. Our Customer Experience Coordinators are often the first point of contact for customers, greeting them at reception and on the phone. This position offers a great opportunity to make a lasting impression and benefit from CPD provided through the BVRA (British Veterinary Receptionist Association).

Our deskless reception at The Pet Vet Liverpool involves greeting customers and their pets, guiding them to seating, offering refreshments, and completing check-in/check-out processes on a tablet. The role includes discussing services like Pet Health Plans and supporting customers throughout their visit. We seek someone outgoing, proactive, confident, and eager to support our customers.

A little more about The Pet Vet Liverpool

Work in a purpose-built, spacious veterinary practice with excellent facilities and a passionate team committed to animal care. Our team includes specialists and those pursuing certificates to enhance skills. You will join a team of 3 Customer Experience Coordinators, led by Customer Experience Manager Jo.

We offer a range of benefits to attract and retain top talent.