Customer Experience Consultant

Total System Services; Stockport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading payment solutions provider in Stockport seeks a Resolutions Specialist. You will handle customer complaints with integrity and expertise, ensuring a first-class service experience. Ideal candidates will have strong attention to detail, effective communication, and the ability to excel in a dynamic environment. Join us and help shape the future of payment technology.

Qualifications

• Able to work in a fast-paced environment.
• Tech savvy and able to quickly identify root causes.
• Comfortable working to productivity and quality targets.

Responsibilities

• Deliver a first-class complaints handling service to customers.
• Act as a brand ambassador with integrity and empathy.

Skills

Attention to detail

Listening and probing skills

Negotiation skills

Strong written communication skills

Strong telephony skills

Organisational skills

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Our Complaints Handlers work as part of a small team delivering a first-class complaints handling service to Small and Medium size businesses who are customers oftakepayments.

As a Resolutions Specialist, you will demonstrate comprehensive Product and Service knowledge, acting as a brand ambassador with the utmost integrity to guide, advise and nurture the customer whilst building a comprehensive understanding of their requirements.

You will create trust with the customer, demonstrating an open and honest approach.

Role requirements:

• Able to work in a fast-paced environment.
• Strong attention to detail.
• Listening and probing skills.
• Tech savvy and able to quickly identify the root cause of issues.
• Excellent negotiation skills.
• Passionate about helping customers.
• Strong written communication skills.
• Strong telephony skills.
• Comfortable working to productivity and quality targets.
• Is able to go above and beyond to delight customers on a daily basis.
• Strong organisational skills.
• Able to prioritize workloads.
• Able to adapt to changes in workloads with little or no notice.
• Able to work under pressure.
• Is calm and focused.
• Able to identify opportunities for improvement.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].