Customer Experience Consultant

Franklin Fitch; England; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading professional services firm in the United Kingdom is seeking a Customer Experience Consultant to enhance customer satisfaction and drive success. The role involves building strong relationships, providing tailored solutions, and collaborating with internal teams. Ideal candidates will have experience in Customer Success or Account Management. This position offers a hybrid work environment and opportunities for professional development.

Benefits

Collaborative and supportive team

Opportunity to impact customer satisfaction

Continuous learning and professional development

Qualifications

• Proven experience in Customer Success, Account Management, or related roles.
• Exceptional communication and problem-solving skills.
• Strong empathy and ability to understand customer needs.
• Tech-savvy with experience in professional services is advantageous.

Responsibilities

• Build strong, long-lasting relationships with clients.
• Understand customer goals and provide tailored solutions.
• Collaborate with internal teams to ensure seamless onboarding.
• Analyse customer feedback and data for improvement.
• Advocate for customers and shape product future.

Skills

Customer Success Experience

Communication Skills

Problem-Solving

Empathy

Data-Driven

Job description

Overview

Customer Experience Consultant | £45,000 - £60,000 | Hybrid | Professional Services

Are you passionate about helping customers succeed and driving meaningful impact? Our client is looking for a Customer Experience Consultant to join their dynamic team and be the bridge between our product and our clients’ success.

Responsibilities

• Build strong, long-lasting relationships with clients.
• Understand customer goals and provide tailored solutions to help them achieve success.
• Collaborate with internal teams to ensure seamless onboarding and adoption.
• Analyse customer feedback and data to drive continuous improvement.
• Advocate for our customers internally and help shape the future of our product.

Qualifications

• Proven experience in Customer Success, Account Management, or related roles.
• Exceptional communication and problem-solving skills.
• Strong empathy and ability to understand customer needs.
• Data-driven mindset and ability to translate insights into action.
• Tech-savvy with experience in professional services is advantageous.

Why Join

• Work with a collaborative and supportive team.
• Opportunity to make a real impact on customer satisfaction and growth.
• Continuous learning and professional development.