Customer Experience (Complaints Specialist)

TN United Kingdom; Castle Donington; Remote; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Experience Specialist to enhance customer satisfaction and resolve complaints. This role involves remote working with occasional travel, focusing on improving customer relationships and providing valuable insights to the organization. The ideal candidate will possess strong skills in complaint resolution and data analysis, playing a crucial role in reporting customer feedback and identifying patterns in complaints. Join a forward-thinking team where your contributions will significantly impact customer experiences and satisfaction levels.

Qualifications

• Experience in resolving customer complaints effectively.
• Ability to report on customer feedback and satisfaction.

Responsibilities

• Allocate work to the team and support the Business Insights Team.
• Identify recurring issues and patterns related to complaints.

Skills

Customer Complaint Resolution

Data Analysis

Customer Feedback Reporting

Job description

Customer Experience (Complaints Specialist), Castle Donington

Client: Sellick Partnership

Location: Castle Donington, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: e2fe7a6f2fe8

Job Views: 29

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Customer Complaints Specialist

Remote working - with occasional travel to Leicestershire

35 Hours a week, 8-6PM

£25-30 Per Hour, Weekly Pay

Temporary Ongoing

Sellick Partnership is recruiting on behalf of a housing organisation based in the East Midlands for remote Customer Complaints Specialists. The ideal candidate will have experience in resolving customer complaints, reporting on customer feedback, satisfaction, and lessons learned from complaints. You will play a key role in enhancing the relationship between customers and the client.

Responsibilities:

• Allocating work to the team
• Supporting the Business Insights Team and the wider organisation in delivering accurate customer feedback and lessons learned from complaints
• Providing regular data preparation and checks
• Identifying recurring issues and patterns related to complaints
• Reviewing customer satisfaction feedback

Qualifications:

• Good knowledge of Housing Repairs and Maintenance

If you believe you are well-suited for the role of Customer Complaints Specialist, please apply. For additional information, contact Ebony Simpson at Sellick Partnership in the Derby Office.

Sellick Partnership is committed to inclusivity and accessibility. We welcome applications from candidates of all backgrounds. Our advertisements list years of experience, hourly rates, and salary levels as guides; we assess applications based on skills and experience. For details on data processing, please review our privacy notice on our website.