Customer Experience Co-Ordinator (cardiff onsite)

Levy Professionals; Cardiff; On-site; GBP 25,000 - 30,000; Full time

Job summary

A customer service firm in Cardiff is seeking a proactive Customer Experience Coordinator. This role involves acting as the first point of contact for customers, handling inbound calls, and supporting office operations. Ideal candidates will have 2+ years in a customer-facing role and possess excellent communication and organizational skills. This position emphasizes empathy and adaptability in a dynamic environment.

Qualifications

• 2+ years in a customer-facing role.
• Calm, empathetic, and solution-focused under pressure.
• Strong attention to detail and a team-first attitude.

Responsibilities

• Act as the main contact for inbound calls, directing queries professionally.
• Log clear support tickets and escalate issues when needed.
• Build strong rapport with customers to improve service.

Skills

Excellent communication

Organisational skills

Solution-focused under pressure

Attention to detail

Flexibility and adaptability

Job description

Customer Experience Coordinator

About the Role
We6re looking for a proactive and personable Customer Experience Coordinator to be the first point of contact for our customers. You6ll handle inbound calls, log and escalate issues, support office operations, and help drive an exceptional customer journey from first interaction onwards.

Key Responsibilities

• Act as the main contact for inbound calls, directing queries professionally and efficiently.

• Log clear support tickets and escalate issues when needed.

• Build strong rapport with customers, gathering feedback to improve service.

• Provide general office and administrative support.

• Spot opportunities to enhance processes and customer experience.

Skills & Experience

• 2+ years in a customer-facing role.

• Excellent communication and organisational skills.

• Calm, empathetic, and solution-focused under pressure.

• Strong attention to detail and a team-first attitude.

• Flexible and adaptable in a fast-paced environment.