Customer Experience Co-Ordinator

Focus Resourcing; Camberley; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking a Customer Experience Co-ordinator to manage customer orders and provide after sales support. The role is fully remote with weekly in-office attendance required in Camberley. Key responsibilities include processing orders and customer inquiries. Applicants should have strong customer service experience, excellent organisational skills, and familiarity with tools like SAP and Salesforce. This position offers attractive benefits including 26 days of holiday and private medical insurance.

Benefits

26 days holiday

Personal pension plan

Life assurance cover

Staff discount

Private medical insurance

Qualifications

• Strong customer service experience, ideally within an order processing or logistics environment.
• Highly organised with strong communication skills.
• Team player with the ability to work independently.

Responsibilities

• Processing orders, support customers with delivery and installations.
• Supporting with parts and technical requests.
• Processing parts orders.
• Setting up new customer accounts.
• Generating quotes.
• Planning maintenance visits.
• Processing invoices.

Skills

Customer service experience

Organisational skills

Communication skills

SAP experience

Proficiency in Microsoft Office

Salesforce proficiency

Job description

Overview

An exciting opportunity to join a well-established, market leading organisation as a Customer Experience Co-ordinator to coordinate and manage customer orders whilst taking ownership of after sales support.

Location: Although this role is fully remote, in office attendance will be required once a week for collaboration at the Camberley location as needed.

Working Hours: 8:30AM - 5PM Monday to Thursday, early finish of 4PM on a Friday!

Benefits: 26 days holiday + bank holidays (increased with service in year up to max of 30 days!) Personal pension plan, life assurance cover, staff discount, private medical insurance

Responsibilities

• Processing orders, support customers with delivery and installations
• Supporting with parts and technical requests
• Processing parts orders
• Setting up new customer accounts
• Generating quotes
• Planning maintenance visits
• Processing invoices

Qualifications

• Strong customer service experience, ideally within an order processing or logistics environment
• Highly organised with strong communication skills
• Team player with the ability to work independently
• SAP experience is highly desirable - proficiency in MS Office and Salesforce