Customer Experience Banker - Hartland branch (Howell, MI)

Huntington National Bank; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading bank is looking for a Customer Experience Banker to excel in customer service and relationship management. This role involves educating customers on banking products, resolving issues, and maximizing customer relationships. Candidates should have at least one year of customer service experience and a high school diploma or equivalent. This position requires strong communication and sales skills, with opportunities for professional growth.

Qualifications

• 1 year customer service experience in banking, financial services, retail sales, or military service.
• Comfort with technology such as mobile and online banking.

Responsibilities

• Providing excellent customer service and resolving issues effectively.
• Understanding and educating customers on consumer deposit products.
• Identifying opportunities to grow customer relationships.

Skills

Customer service

Sales skills

Relationship management

Communication

Education

High School Diploma or Bachelor's Degree

Job description

Job Title: Customer Experience Banker - Hartland branch (Howell, MI), Hartland

Client:

Huntington National Bank

Location:

Hartland, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

adc1698f3997

Job Views:

23

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Summary: Serves in a concierge role by servicing walk-in customers. Responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and banking products, and processing transactions accurately while providing excellent customer service.

Responsibilities:

• Providing excellent customer service and resolving issues effectively.
• Understanding and educating customers on consumer deposit products.
• Identifying opportunities to grow customer relationships through disciplined sales, follow-up, outbound calling, and sourcing referrals.
• Referring customers to other bank areas to deepen relationships.
• Adhering to operational, security, risk, and regulatory policies.
• Demonstrating skills in sales, customer service, relationship management, banking, communication, and presentation.

Qualifications:

• 1 year customer service experience in banking, financial services, retail sales, or military service in related roles.
• High School Diploma or Bachelor’s Degree.

Preferred Qualifications:

• Bachelor's Degree.
• Cash handling skills (preferred but not required).
• Comfort with technology such as mobile and online banking.

Additional Information:

Exempt status: Yes = not eligible for overtime pay; No = eligible for overtime pay.

Workplace Type: Office

Huntington is an equal opportunity employer and does not discriminate based on race, religion, sex, age, disability, sexual orientation, veteran status, gender identity, or any protected status.

Tobacco-Free Hiring Practice: Details available on Huntington's Careers site.

Agency Statement: No solicitation from third-party recruiters. No sponsorship for work visas such as F-1, H-1B, O-1, TN, or E-3. Applicants must be authorized to work in the US full-time.