Customer Experience Assistant

Castles and Coasts Housing Association; Workington; On-site; GBP 24,000 - 28,000; Full time

Job summary

A regional housing association in the UK is seeking a Customer Experience Assistant to improve service delivery and manage resident feedback. The ideal candidate possesses social housing experience and excellent communication skills. This is a full-time role with a salary ranging from £24,929 to £27,260 per annum. Applications close on 3rd August 2025, with interviews via Teams on 6th and 8th August.

Qualifications

• Proven experience in delivering excellent customer service.
• Ability to manage feedback from residents effectively.
• Experience in working with social housing services.

Responsibilities

• Administer the complaints process for residents.
• Deliver on recommendations from involved residents.
• Manage continual service feedback responses.

Skills

Experience in social housing

Great customer service skills

Excellent communication

Job description

Customer Experience Assistant

• Carlisle, Newcastle or Workington
• 36.25 hours per week (will consider job share)
• Permanent
• £24,929 - £27,260 (FTE based on 36.25 hours per week) + benefits package

Castles & Coasts Housing Association (CCHA) is currently looking to recruit a permanent, full time (36.25 hours per week) Customer Experience Assistant, based in Carlisle, Newcastle or Workington with a salary of £24,929 - £27,260 per annum.

If you are looking for an exciting new role, this is a great opportunity to join the Customer Experience Team at CCHA.

As a Customer Experience Assistant, you’ll play a key role in the administration of our complaints process, deliver upon recommendations made by our involved residents and manage continual service feedback responses from residents.

We are looking for candidates with skills and experience that includes experience of working in social housing, delivering great customer service and enjoys working with and meeting new people. An excellent communicator, the successful candidate will be determined to deliver service improvements for our residents.

CCHA owns and manages more than 7,400 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and use our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers.

If you like what you’ve read, and you would like the opportunity to join the CCHA Team, please complete our application process, telling us how you feel you can add value and dynamism to our team. If you choose to apply, and are successful, you will be rewarded on all levels - a great place to work and a great team of people to work with.

If you are looking to make a real difference to the service we provide to our residents, then please click the apply button on the vacancy listing on our website.

Closing date for applications: Sunday 3rd August 2025.

Interviews to be held via Teams: Wednesday 6th & Friday 8th August 2025.