Customer Experience & Approvals Co-ordinator

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Customer Experience & Approvals Co-ordinator, UK

Client: NCFE

Location: UK, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: c24c788ecdd7

Job Views: 4

Posted: 29.04.2025

Expiry Date: 13.06.2025

Job Description:

Overview

Contract: Permanent

Location: Home based

Salary: £24,368 per annum

About the role

We're excited to be looking for a Customer Experience & Approvals Coordinator to join our Customer Experience team.

As a Customer Experience & Approvals Coordinator, you'll support the centre approval and additional qualification approval processes to grow the Active IQ customer base and existing portfolio, contributing to increased revenue.

How you’ll make an impact:

• Be a main point of contact for approved Active IQ private training providers and key accounts for administrative enquiries.
• Support and process applications for new and additional qualification approvals, from initial enquiry to submission, within agreed timeframes.
• Provide exceptional telephone and email support to Active IQ customers, building and maintaining relationships through excellent customer service.
• Maintain accurate learner registration information and support centres with certification claims, eLearning registrations, and resource ordering.
• Collaborate with the Head of Operations and Customer Relationships to achieve targets.

We’d love to hear from you if you offer:

• Experience in customer service and/or administrative roles in a team environment.
• Proficiency with Microsoft Office products.
• Confident telephone manner and ability to meet deadlines.

Read the full job description to find out more.

What will we offer you in return?

One of the biggest rewards of a career with Active IQ is contributing to delivering high-quality learning experiences and supporting learners to achieve their best outcomes.

We offer a range of employee benefits and support for your personal and professional development, including:

• Company pension
• Life assurance (4x basic salary)
• Free learning resources via our ‘Learning to Grow’ platform
• Annual discretionary bonus
• All necessary equipment, including a phone if required

We also support your health and wellbeing with:

• Minimum of 25 days annual leave plus 8 bank holidays
• Gym membership (up to £300)
• Flexible, hybrid working arrangements
• Private medical insurance (post-probation)

A career with Active IQ

Active IQ is a global leader and the UK's leading Ofqual-recognised awarding organisation for the physical activity sector. We work with centres to develop high-quality qualifications and resources and with apprenticeship providers for End-point Assessment services. We uphold high industry standards in the UK and internationally to build a highly skilled workforce.