Customer Experience and Transport Planner

ZipRecruiter; Wellingborough; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A recycling company in Wellingborough is seeking a Transport Coordinator to efficiently plan transport operations and enhance customer service. The ideal candidate will possess experience in logistics, outstanding communication skills, and a problem-solving mindset. This hybrid position offers the opportunity to build strong relationships with clients and ensures high-quality transport services. Join us in making a difference in the recycling industry.

Qualifications

• Experience in transport planning or logistics coordination.
• Strong customer service background in fast-paced environments.
• Excellent communication and interpersonal skills.

Responsibilities

• Plan and coordinate transport operations efficiently.
• Manage delivery schedules and liaise with drivers.
• Serve as the first point of contact for customer transport queries.

Skills

Transport planning experience

Customer service experience

Communication skills

Problem-solving mindset

Attention to detail

Tools

CRM software (HubSpot)

Job description

Job Description

About us:

VEKA Recycling is an industry leader in recycling ‘end of life’ uPVC windows and doors, offering a reliable, cost-effective and long-term service that you can depend on. We work with window fabricators and installers, as well as waste companies throughout the UK to ensure that valuable uPVC material is not lost to landfill. We use our innovative recycling process to close the loop on uPVC recycling. This means that old windows and doors can be recycled and extruded into new windows and doors that boast the same standard of quality as the ones previous. We are committed to the sustainability of our environment. We have worked meticulously to ensure that every stage of our closed loop process is an environmentally friendly as possible. This is what separates VEKA from the competition.

Main Purpose:

To plan and coordinate transport operations efficiently while ensuring excellent customer service. This hybrid role requires managing delivery schedules, liaising with drivers, and serving as the first point of contact for customer transport queries, building first class relationships and ensuring the VR collection service meets supplier expectations.

Required Knowledge:

• Previous experience in transport planning, logistics coordination, or a similar role.
• Strong customer service experience, ideally in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Comfortable and confident with outbound calling and handling objections
• Problem-solving mindset with the ability to manage multiple tasks.
• High attention to detail and accuracy.
• Ability to work independently and collaboratively.
• Tech-savvy; experience with CRM software (HubSpot) is a plus.
• Analytical thinking and ability to interpret customer data.

Personal Attributes:

• Communication: Excellent verbal and written communication skills.
• Organisational: Strong organizational and time management skills.
• Technical: Proficiency in using office software and equipment.
• Interpersonal: Ability to work well with others and build rapport.
• Problem-Solving: Ability to identify and resolve issues efficiently.
• Confidentially: handling all data with the required level of confidentiality.