Customer Experience and Insights Manager - Telco

JR United Kingdom; Slough; Hybrid; GBP 46,000 - 55,000; Full time

Job summary

A leading Telco client is looking for a Customer Experience and Insights Manager to enhance customer satisfaction and retention. This role focuses on data analysis and insights to impact various operational aspects. It’s a newly created opportunity within a supportive team, offering a competitive salary and bonus.

Qualifications

• Experience in Telco / Telecommunications.
• Managing a Customer Success / Contact Center team.
• Strong analytical skills with data sets.

Responsibilities

• Improve overall customer experience through feedback and data analysis.
• Drive initiatives to increase customer satisfaction and retention.
• Influence contact center operations and agent performance.

Skills

Analytical skills

Customer Success management

Experience in Telco / Telecommunications

Job description

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Customer Experience and Insights Manager - Telco, Slough

Client:

Hunter Bond

Location:

Slough, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Our leading Telco client is currently looking for a Customer Experience and Insights Manager to improve the overall customer experience by gathering and analyzing customer feedback and contact centre performance data. The role involves driving initiatives that increase satisfaction, loyalty, and retention. It serves as the voice of the customer, using insights to influence contact center operations, agent performance, and journey design.

This is a newly created role within a high-performing and supportive team. A brilliant opportunity!

Essential skills and experience include:

• Experience in Telco / Telecommunications
• Experience in or managing a Customer Success / Contact Center team
• Strong analytical skills
• Ability to derive insights from data sets

Salary: Up to £55,000 + bonus + package

Location: London (good work from home options available)

If you are interested in this Customer Experience and Insights Manager position and meet the above requirements, please apply immediately.