Customer Experience Advocate - On-site Cheshire

HQN Ltd; Congleton; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

35 days leave + bank holidays

Christmas closedown

Option to buy extra leave

Learning and development opportunities

Job summary

Plus Dane is seeking a frontline customer service adviser to help customers access the services they need. You’ll be the first point of contact, listening, solving problems and taking ownership of enquiries in a busy Cheshire office.

Location is Congleton with a requirement to work from the office for a minimum of two days per week. The role is 35 hours per week with benefits and ongoing development opportunities.

Qualifications

• Clear written and verbal communication.
• Customer focus with empathy.
• Ability to stay composed in busy environments.
• Accurate record-keeping across multiple systems.

Responsibilities

• Handle high volume enquiries by phone, digital channels and in person.
• Aim to resolve at first point of contact.
• Record enquiries and actions accurately in the CRM.
• Take ownership and follow up with customers.
• Escalate issues when needed and work with colleagues.

Skills

Clear communication

Customer focus

Empathy

Resilience

Problem solving

IT literacy

Tools

CRM system

Multiple systems

Job description

Plus Dane is seeking a frontline customer service adviser to help customers access the services they need. You’ll be the first point of contact, listening, solving problems and taking ownership of enquiries in a busy Cheshire office.

Location is Congleton with a requirement to work from the office for a minimum of two days per week. The role is 35 hours per week with benefits and ongoing development opportunities.