Customer Experience Advisor - UK Sports

LeoVegas Group; Newcastle upon Tyne; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team at an innovative company where your passion for sports can flourish! As a Customer Experience Agent, you will connect with sports enthusiasts, delivering exceptional service and resolving inquiries. This role offers a unique opportunity to gain insights into the sports and iGaming industry while working in a fast-paced environment. With a strong focus on customer satisfaction, you will be empowered to transform challenges into positive outcomes. Enjoy a supportive culture that values your contributions and provides various benefits, including a hybrid work policy and wellness contributions. If you're ready to turn your enthusiasm into a rewarding career, this is the place for you!

Benefits

Hybrid work policy

4 weeks of Workation

28 days paid leave + public/bank holidays

Matched pension contributions up to 6%

BUPA healthcare

250 GBP wellness contribution annually

Free onsite parking

Complimentary snacks and drinks

Team and office social events

Enhanced parental leave

Qualifications

• Exceptional oral and written communication skills are essential.
• Ability to work independently and contribute to team success.

Responsibilities

• Engaging with customers through live chat, email, and phone.
• Handling customer complaints with empathy and professionalism.

Skills

Customer Service

Communication Skills

Problem Solving

Time Management

Teamwork

Job description

ABOUT THE ROLE

Are you a sports enthusiast who thrives on the excitement of the game? Join LeoVegas, where your passion for sports meets a dynamic and rewarding career supporting our sports customers.

As a Customer Experience Agent, you’ll be at the heart of the action, connecting with fellow sports fans to deliver exceptional service via email and live chat. Whether it’s helping with inquiries, resolving issues, or enhancing their experience, you’ll play a key role in making every customer feel like a winner. Working closely with our specialist teams in Payments, Fraud, Safer Gambling, and CRM, you’ll also gain invaluable insights into the sports and iGaming industry.

At LeoVegas, we understand the energy and commitment that sports demand, which is why our operations run 24/7, 365 days a year on varying shift patterns to ensure we’re on hand to support our customers.

Be part of a team that shares your love for sports and takes pride in delivering top-tier service. If you’re ready to turn your passion into a career, join LeoVegas and become a vital player as we continue to grow in the UK.

YOU WILL BE RESPONSIBLE FOR:

1. Engaging with customers professionally and efficiently through live chat, email, and phone, ensuring clear and concise communication at all times.
2. Proactively addressing customer inquiries and challenges, providing effective resolutions while adhering to company policies and procedures.
3. Handling customer complaints with professionalism, empathy, and patience, focusing on transforming challenging situations into positive outcomes and reinforcing customer satisfaction.

OUR SUCCESSFUL CANDIDATE WILL HAVE:

1. The ability to work independently while actively contributing to team success and fostering a positive workplace culture.
2. Enthusiasm and be a self-motivated team player with a proactive attitude.
3. Exceptional oral and written communication skills, with a focus on clarity and professionalism.
4. Strong organisational and time management skills, ensuring efficiency and effectiveness in a dynamic environment.
5. Previous experience in the gambling industry is advantageous but not essential, as our primary focus is on delivering an exceptional customer experience.

WHO ARE WE?

At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1400 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 11 offices worldwide.

BENEFITS

1. Hybrid work policy
2. 4 weeks of Workation (T&C apply)
3. 28 days paid leave + public/bank holidays in England
4. Matched pension contributions up to 6%
5. BUPA healthcare which covers pre-existing conditions plus a cash-back plan to support with dental, optical & other treatments
6. 250 GBP wellness contribution annually (T&C apply)
7. Free onsite parking and complimentary snacks and drinks. We also serve breakfast on Mondays and lunch on Fridays.
8. Team and office social events throughout the year, which also include a quarterly team budget
9. Enhanced parental leave

JOIN US!

In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!

If you think you would be a good fit for the Leo pride - give us a roar!