Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Kendal/ [...]

Santander Bank; Kendal; On-site; GBP 22,000 - 27,000; Part time

Job summary

A leading UK bank in Kendal is seeking Customer Service colleagues to work part-time, bringing a customer-focused approach to service. As a friendly face and voice, you will assist customers with transactions and queries, and build lasting relationships. Competitive salary with various benefits is offered, making this an exciting opportunity to grow in a supportive environment.

Benefits

25 days' holiday plus bank holidays

Annual cash allowance for benefits

Discretionary performance-related bonus

Healthcare benefits at discounted rates

Employer contributions to pension

Qualifications

• Real desire to go above-and-beyond for customers.
• Ability to grow, adapt and change according to business needs.
• Proven ability to deliver outstanding customer service in face-to-face or telephony.

Responsibilities

• Act as the first point of contact for customers in branches or over the phone.
• Assist with day-to-day transactions and service queries.
• Communicate effectively with customers to understand their needs.

Skills

Outstanding customer service

Effective communication

Team working skills

Flexibility

Job description

Overview

We are currently recruiting Customer Service colleagues, working @28 hours per week with a starting salary of £24,500 pro-rata. This is made up of a base salary of £24,000 pro-rata along with an additional £500 flexible. For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be. What’s not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied and challenging, so we're a close-knit team. You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction operating in a multi-skilled environment. You're the eyes and ears of our business after all.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone


• Assisting with day-to-day transactions, queries and servicing


• Answering customer calls into our contact centre


• Building relationships and finding solutions


• Developing your knowledge of services and products to help our customers


• Identifying new ways to improve the customer experience


• Proven ability to deliver outstanding customer service either from a face to face or a telephony background


• The ability to communicate effectively with customers to truly understand their needs


• You will require the right to work in the UK (please see details below)


• A real desire to go above-and-beyond for customers


• Effective team working skills with a flexible, can-do approach to work


• Openness to a broad range of activities even if outside of standard expectations


• Ability to grow, adapt and change accommodating business needs and priorities

Qualifications

• Part-time permanent branch-based role, working @28 hours across Monday to Saturday between 8:00am - 6:00pm


• The role is based in our twinned site Kendal/ Penrith Branch

Benefits

• Starting salary of £24,000 pro-rata plus a £500 annual cash allowance to spend on our benefits


• 25 days' holiday plus bank holidays, increasing to 26 days after 5 years, with option to purchase up to 5 contractual days per year


• Eligible for a discretionary performance-related annual bonus


• Voluntary healthcare benefits at discounted rates (medical insurance, dental insurance, and health assessments)


• Free access to digital health services, including GP


• Free access to wellbeing apps and up to three weekly online classes


• 8% of salary contributed to pension (with potential additional employer contributions if you contribute)


• Company-funded death-in-service benefit and income protection insurance


• Discounted rates for additional life assurance and critical illness cover


• Support for charitable giving and community partnerships


• Share plans and 24/7 access to an online employee discount platform


• Access to staff versions of Santander products with no fees and other discounts

We welcome applications with the understanding that there may be no relocation package available. Santander will pay the employer mandatory government fees required for visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.