Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Carlisle

Santander Group; Carlisle; On-site; GBP 24,000; Part time

Job summary

A leading banking institution is seeking part-time Customer Service colleagues in Carlisle. The role involves assisting customers, maintaining relationships, and working in a dynamic team environment. With a focus on delivering exceptional customer service, applicants should be flexible and proactive. This is a fixed-term contract with a starting salary of £24,000 pro-rata plus benefits.

Benefits

Annual cash allowance of £500

25 days' holiday plus bank holidays

Voluntary healthcare benefits

Free access to digital health services

Pension contributions

Charitable giving options

Qualifications

• A real desire to go above-and-beyond for customers.
• Effective team working skills with a flexible, can-do approach.
• Openness to a broad range of activities even outside of standard expectations.

Responsibilities

• Acting as the first point of contact for customers.
• Assisting with day-to-day transactions and queries.
• Building relationships and finding solutions.

Skills

Customer Service

Teamwork

Effective Communication

Problem Solving

Job description

We are currently recruiting for part time Customer Service colleagues working 14 hours per week on a fixed term contract, with a base salary of £24,000 pro-rata along with an additional £500 flexible benefit.

Overview

For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be. Life in a branch can be busy, varied and challenging, so we're a close-knit team. You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of our business after all. The difference you'll make:

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience
• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• You will require the right to work in the UK (please see details below)

Qualifications

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations

This is a part-time role, working 14 hours across Monday to Saturday across the hours of 8:00am - 6:00pm. This role is a fixed term contract. The role is based in our Carlisle branch.

Inclusion

Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

Rewards and Benefits

• Starting salary of £24,000 per annum pro-rata plus a £500 annual cash allowance to spend on our great range of benefits.
• 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
• Free access to a range of digital health services, including GP.
• Free access to wellbeing apps and up to three weekly online classes.
• We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Support your favourite causes through charitable giving and our community partnerships.
• Share in Santander's success by saving or investing in our share plans.
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.