Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Camberle[...]

Santander Bank; Camberley; On-site; GBP 24,000 - 29,000; Part time

Job summary

A leading banking institution is seeking Customer Service colleagues in Camberley. This part-time role offers a salary of £24,961 pro-rata and involves assisting customers with transactions and queries, contributing to improving the customer experience. Suitable for those with strong communication skills and a commitment to outstanding service. The position also includes attractive benefits like health services and holiday entitlement.

Benefits

25 days' holiday plus bank holidays

Discretionary performance-related annual bonus

Employer pension contribution of 8%

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Building relationships and finding solutions.

Skills

Customer service

Communication

Problem-solving

Job description

Overview

We are currently recruiting Customer Service colleagues, working @28 hours per week with a starting salary of £24,961 pro-rata. This is made up of a base salary of £24,461 pro-rata along with an additional £500 flexible. For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be. What's not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied and challenging, so we're a close-knit team. You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of our business after all.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Requirements

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• You will require the right to work in the UK (please see details below)

Preferred/Nice-to-have

• A real desire to go above-and-beyond for customers
• Effective teamwork with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

Role Details

• This is a part-time permanent branch-based role, working @28 hours across Monday to Saturday within 8:00am – 6:00pm
• The role is based in our Camberley branch

Benefits and Rewards

• Starting salary of £24,461 pro-rata plus a £500 annual cash allowance to spend on our benefits
• 25 days' holiday plus bank holidays, increasing to 26 days after 5 years’ service, with option to purchase up to 5 contractual days per year
• Eligible for a discretionary performance-related annual bonus
• Voluntary healthcare benefits at discounted rates (medical, dental, and health assessments)
• Free access to digital health services, including GP
• Free access to wellbeing apps and up to three weekly online classes
• Employer pension contribution of 8% (up to 12.5% if you contribute); cash alternative option
• Company-funded death-in-service benefit and income protection insurance, with options for discounted life assurance and critical illness cover
• Charitable giving and community partnerships
• Share in Santander's success through savings or share plans
• 24/7 access to an online employee discount platform
• Staff versions of Santander products like Edge Current Accounts and Credit Cards with no fees

Note: We welcome applications with the understanding that there may be no relocation package available and visa sponsorship may require personal costs.