Customer Experience Advisor |S1| Retail & Business Banking | Customer Interactions

Banco Santander SA; Romford; On-site; GBP 26,000 - 31,000; Full time

Job summary

Join a leading bank as a Customer Experience Advisor in Romford. You will be responsible for providing exceptional customer service and assisting with various banking tasks. This full-time role offers a competitive salary, various benefits, and opportunities for career growth in a supportive team.

Benefits

25 days holiday plus bank holidays

Discretionary performance bonus

Discounted healthcare benefits

Company contributions to pension (8% of salary)

Employee discounts and product benefits

Qualifications

• Proven ability to deliver outstanding customer service
• Effective communication skills to understand customer needs

Responsibilities

• Act as the first point of contact for customers in branch or over the phone
• Assist with transactions, queries, and servicing
• Build relationships and find solutions

Skills

Customer service

Communication

Job description

Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions

Country: Vereinigtes Königreich

Join our community.

We are currently recruiting Customer Service colleagues, with a starting salary of £28,341 per annum, which includes a base salary of £26,161, an additional £500 flexible benefit, and up to a £1,680 discretionary performance bonus.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether helping with cash transactions, technology support in the banking hall, over the phone, or protecting against fraud, you’ll face a variety of challenges.

We provide plenty of support. Life in a branch can be busy and varied, so we’re a close-knit team.

You’ll be flexible and capable of handling a broad range of activities, thriving in a multi-skilled environment. You are the eyes and ears of our business.

The difference you’ll make:

• Act as the first point of contact for customers in branch or over the phone
• Assist with transactions, queries, and servicing
• Answer calls in our contact centre
• Build relationships and find solutions
• Develop knowledge of services and products to assist customers
• Identify new ways to improve the customer experience

What you’ll bring:

Essential requirements:

• Proven ability to deliver outstanding customer service, face-to-face or via telephony
• Effective communication skills to understand customer needs

Preferred qualities:

• Desire to go above and beyond for customers
• Strong team working skills with a flexible, can-do attitude
• Openness to a variety of activities beyond standard expectations
• Ability to adapt and grow with business needs
• Right to work in the UK

Additional information:

• Full-time, permanent role in our Romford branch, working 35 hours across Monday to Saturday, 8:00am – 6:00pm

Inclusion

At Santander, we aim to create a workplace where all colleagues feel they belong and can succeed, celebrating diversity and living our values of Simple, Personal, and Fair.

Compensation and benefits:

• Starting salary of £26,161 plus a £500 annual cash allowance
• 25 days’ holiday plus bank holidays, increasing to 26 after 5 years, with options to purchase extra days
• Discretionary performance bonus
• Discounted healthcare benefits, digital health services, wellbeing apps, and online classes
• Company contributions to pension (8% of salary), with options for additional contributions and cash options
• Family protection benefits, charitable giving, share plans, employee discounts, and product benefits

Right to work in the UK:

• Must have the legal right to work in the UK; visa or work permit requirements do not influence application decisions. Applications without the right to work will be withdrawn.

Next steps:

If interested, please apply. For assistance or alternative formats, contact us at [e-mail] or call 0870 414 9080.

Über uns

Wir beeinflussen das Leben von 140 Millionen Menschen weltweit, indem wir Innovationen vorantreiben, Erfahrungen teilen, Arbeitsweisen hinterfragen und Herausforderungen annehmen.

Wir sehen uns nicht nur als Bank, sondern als Unterstützer für individuelle Pläne und eine nachhaltige Zukunft. Als Teil der nachhaltigsten Bank Europas setzen wir uns für Vielfalt und Verantwortung ein.

Unser Team arbeitet in einem fairen, veränderungsbereiten Umfeld, das Zusammenarbeit fördert und Herausforderungen meistert. Gemeinsam erzielen wir große Wirkungen – der „Santander Effect“.