Customer Experience Advisor |S1| Retail & Business Banking | Customer Interactions

Santander Group; Ormskirk; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading banking institution in Ormskirk is seeking a part-time customer service representative. You will be the first point of contact for customers, assisting with transactions and queries. The ideal candidate has a strong focus on customer service and is adaptable in a multi-skilled environment. This role offers competitive pay, holiday benefits, and opportunities for career development.

Benefits

Starting salary of £24,000 pro-rata

25 days' holiday plus bank holidays

Eligible for performance-related annual bonus

Voluntary healthcare benefits

Free access to digital health services

Company pension contributions

Access to employee discounts

Qualifications

• Proven ability to deliver outstanding customer service either face-to-face or via phone.
• Ability to communicate effectively with customers to understand their needs.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries, and servicing.
• Answering customer calls into the contact centre.

Skills

Outstanding customer service

Effective communication

Flexible team working

Adaptability

Job description

For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone, or protecting your customers against fraud and scams, you'll never know what the next challenge will be. What's not in doubt is that you'll have plenty of support.

Life in a branch can be busy, varied, and challenging, so we're a close-knit team. You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction from operating in a multi-skilled environment. You're the eyes and ears of our business after all.

The difference you'll make:

1. Acting as the first point of contact for customers in branch or over the phone
2. Assisting with day-to-day transactions, queries, and servicing
3. Answering customer calls into our contact centre
4. Building relationships and finding solutions
5. Developing your knowledge of services and products to help our customers
6. Identifying new ways to improve the customer experience

Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background.

The ability to communicate effectively with customers to truly understand their needs.

You will require the right to work in the UK (please see details below).

It would also be nice for you to have:

• A real desire to go above and beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt, and change accommodating business needs and priorities

This is a part-time permanent branch-based role, working 24½ hours across Monday to Saturday between 8:00 am and 6:00 pm.

The role is based in our Ormskirk branch.

Inclusion

At Santander, we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We help make Santander a workplace that celebrates diversity and attracts, retains, and develops talented and committed people through living our values of Simple, Personal, and Fair.

How we'll reward you

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time roles, your salary, bonus (where eligible), and certain benefits will be prorated to reflect your working hours.

• Starting salary of £24,000 pro-rata plus a £500 annual cash allowance to spend on our benefits
• 25 days' holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 additional days per year
• Eligible for a discretionary performance-related annual bonus
• Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance, and health assessments
• Free access to digital health services, including GP
• Access to wellbeing apps and online classes
• Company contributions to your pension, with options for cash alternatives
• Protection benefits including death-in-service, income protection, and options for additional coverage
• Support for charitable causes and community partnerships
• Participation in share plans
• Access to employee discounts on various products and services