Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions

Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions, Shipley

Location: Shipley, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Description:

Join our community as a Customer Experience Advisor in Shipley. We are recruiting customer service colleagues with a competitive starting package and flexible benefits. You will be the friendly face and voice of Santander, helping customers with transactions, technology, and protecting against fraud. You’ll work in a busy, supportive, and varied environment, operating in a multi-skilled role.

The role involves:

1. Being the first point of contact for customers in branch or over the phone
2. Assisting with transactions, queries, and service
3. Answering calls in our contact centre
4. Building relationships and finding solutions
5. Developing knowledge of products and services
6. Identifying ways to improve customer experience

What you’ll bring:

• Proven ability to deliver outstanding customer service
• Effective communication skills to understand customer needs
• Right to work in the UK

Preferred qualities:

• Desire to go above and beyond for customers
• Effective team working skills
• Flexibility and adaptability

Additional information:

• Full-time, based in Shipley, working hours to be specified
• Month FTC

Inclusivity and Benefits:

We value diversity and support our colleagues with benefits including salary, holiday entitlement, healthcare options, wellbeing programs, pension, charitable giving, share plans, and discounts.

Right to work in the UK:

Applicants must have the legal right to work in the UK. Visa or work permit status will be considered, but lack of right to work will disqualify an application.

Next steps:

Details to be provided on how to apply.