Customer Experience Advisor

Michael Page (UK); York; On-site; GBP 23,000 - 30,000; Full time

Job summary

An exciting opportunity awaits for a Customer Experience Advisor in York! Join a reputable healthcare business where your passion for customer service can shine. This role involves supporting customers with their healthcare queries, ensuring high satisfaction rates, and working in a dynamic team environment. With excellent training and a structured career path, this position offers a supportive atmosphere where you can thrive. Enjoy a hybrid working model, free gym access, and discounts at major retailers, all while working Monday to Friday, 9am-5pm. If you're ready to take the next step in your career, apply now!

Benefits

Free gym on-site

Discounts at major retailers

Generous holiday allowance

Free parking

Excellent training programme

Structured career path

No shifts or weekends

Central location

Good public transport links

Great team environment

Qualifications

• Experience in customer service roles, preferably in hospitality or retail.
• Strong communication skills and ability to handle queries effectively.

Responsibilities

• Provide support and guidance to customers regarding healthcare services.
• Handle customer queries over the telephone ensuring satisfaction.

Skills

Excellent communication skills

Problem-solving

Empathy

Ability to work under pressure

Teamwork

Education

Experience in office-based environment

Experience in hospitality/retail

Job description

• A new exciting Permanent Customer Experience Position in York!
• To work for a reputable Healthcare Business!

About Our Client

Are you currently working in hospitality or retail and looking to transfer those skills into an office-based position?

Do you always go above and beyond for customers and are passionate about helping and supporting alongside improving the experience?

Are you looking to join a business that will provide excellent training and a fantastic progression plan?

Would you like to join a fun and dynamic team?

Then please apply now!

Job Description

As a Customer Experience Advisor, you will be working with customers providing support and guidance in relation to the health care services they have with the business.

The role will be mainly corresponding with customers over the telephone, handling a variety of queries and ensuring customer satisfaction rates are at the highest and each query is resolved quickly and efficiently.

The Successful Applicant

This would be an excellent opportunity for someone experienced within an office-based environment or someone that is working within hospitality/retail or care and is looking for that next step in their career!

Excellent communication skills and a confident telephone manner.

Able to work under pressure in a fast-paced environment.

A good problem solver and able to work on own initiative and as part of a team.

Understanding and a high level of empathy.

A supportive and caring nature.

What's on Offer

Salary of £23,400+ reputable business within the health care sector+ excellent training programme+ structured career path and development+ central York+ free parking+ good public transport links+ fantastic benefits+ hybrid working+ free gym on-site+ discounts of all the major retailers such as supermarkets and eating out+ generous holiday allowance+ no shifts or weekends+ Monday-Friday 9am-5pm+ great team and environment+ superb offices and facilities+ immediate interview.