Customer Experience Advisor

Page Personnel; York; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable non-profit organization in York is seeking a Customer Experience Advisor to support customers with health care enquiries. The ideal candidate will have previous customer service experience and strong communication skills. This position offers a salary of £26,000+, full training, and numerous benefits including free gym access and generous holiday allowance. Immediate interviews are available.

Benefits

Generous holiday allowance

Free gym on site

Excellent development opportunities

Free parking

Regular incentives

Qualifications

• Experience in customer service from retail or hospitality.
• High empathy and understanding towards customers.
• Ability to provide effective solutions.

Responsibilities

• Support customers with enquiries on health care services.
• Process customer claims and manage transactions.
• Ensure high levels of care and support for each customer.

Skills

Customer service experience

Excellent telephone manner

Strong communication skills

Problem solver

Team player

Job description

• A new exciting Permanent Customer Experience Position in York!
• To work for a reputable and progressive non for profit business!

About Our Client

Michael Page have partnered with a reputable non for profit business in York the organisation are looking for a Customer Experience Advisor to join the department on a permanent basis.This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme!Immediate interview available please apply now!

Job Description

As a Customer Experience Advisor you will be supporting members with a range of enquiries in relation to the health care services the business offers.The role will be corresponding with customers mainly over the telephone ensuring each query is dealt with providing the highest level of care and support.You will be also processing claims for the customer and handling the transaction from start to finish making sure a seamless experience is provided.

Job alert service

The Successful Applicant

Previous customer service experience this could be from a range of backgrounds such as retail and hospitality Excellent telephone manner and strong communication skills Passionate about helping and supporting customers providing the best solution for themA high level of empathy and understanding An excellent problem solver A good team player

What's on Offer

Salary of £26000+ reputable business within the non for profit sector+ full training provided+ excellent progression and development opportunities+ central location in York+ free parking+ Monday to Friday 9am-5pm+ part time hours are available+ excellent benefits+ free gym on site+ generous holiday allowance+ option to buy and sell holidays+ regular incentives+ great team and culture+ immediate interview

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Created on 01/08/2025 by TN United Kingdom