Customer Experience Advisor

Pendragon Group; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading automotive retail group in London is seeking a Customer Experience Advisor to manage inquiries and collaborate with Sales Executives. The role involves providing warm introductions, tailoring interactions to customer needs, and supporting the sales process. Ideal candidates will have previous customer service experience, excellent communication skills, and proficiency with Microsoft packages. This position offers a competitive salary and benefits including a bonus and company discounts.

Benefits

£2,000 bonus

Pension

31 days holiday

Exclusive company discounts

Qualifications

• Previous customer experience, preferably in the automotive or retail industry.
• Collaborative team player, open to new ideas.
• Confident communicator who can build rapport with customers.

Responsibilities

• Manage inquiries from calls and digital channels.
• Provide warm introduction and transition inquiries to Sales Executives.
• Support Sales Executives with specific customer questions.

Skills

Customer experience

Communication

Collaboration

Proficiency in Microsoft packages

Job description

Overview

Customer Experience Advisor, Stratstone Jaguar Land Rover Mayfair

Basic Salary of £30,000 with £2,000 bonus, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service.

Responsibilities

• Manage the influx of new and prospective enquiries received, through calls and all digital channels.
• Provide customers with a warm introduction to our brand while collecting essential information about their needs and ensuring the enquiry is seamlessly transitioned to one of our Sales Executives.
• Be involved with being a true expert and fully knowledgeable on products and services, building a genuine passion for the brand and representing it with pride and excellence.
• Champion the enquiry process, supporting Sales Executives with more niche or specific customer questions and requirements, ensuring each interaction is tailored to individual needs and preferences.
• Collaborate with the Digital Expert/Marketing team to provide content for a variety of social media streams.
• Provide in-depth insights to our associates about products and technological updates.
• Securely maintain accurate enquiry information and provide ad-hoc administrative support to the dealership.

Qualifications

• Equipped with previous customer experience, preferably within the automotive or retail industry.
• A collaborative team player, open to new ideas and appreciative of the difference that each person makes.
• Confident communicator who can engage, build authentic relationships and establish strong rapport with customers.
• Proficient in utilising computer systems with full knowledge of Microsoft packages.
• Passionate about the industry, its people and the customers served.

About the Company

At Pendragon, Together, We’re Unstoppable: Collaboration is at the heart of our culture, and the power of our group coming together unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others.

Embrace the Gift of Movement: We are dedicated to igniting the spark of movement and exploration. Our teams empower millions to experience the thrill of discovering new horizons, connecting with others, and embracing life’s fullest potential.