Customer Experience Advisor

UBT; Kingston upon Hull; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading care equipment provider in Hull is seeking a dedicated customer advisor. This role entails assisting inbound care home clients with product advice, processing orders, and providing aftersales support. Ideal candidates possess strong communication skills, empathy, and prior customer-facing experience. Join a fast-paced team that values personal growth and offers clear progression opportunities.

Benefits

Profit share bonus scheme

23 days holiday + bank holidays

Bonus day off on your birthday

Free on-site parking

Dedicated training & development

Clear progression opportunities

Qualifications

• Experience in a customer-facing, advisory, or sales support role.
• Confidence and the ability to build rapport quickly.
• Strong communication and listening skills.

Responsibilities

• First point of contact for inbound enquiries from care home clients.
• Provide advice on products and services.
• Process quotes and orders accurately.
• Handle aftersales care, including delivery updates.
• Collaborate with internal teams to ensure a seamless customer journey.

Skills

Customer service experience

Empathy

Strong communication

Problem-solving

Proactive mindset

Tools

CRM systems

Job description

Salary: £30,000 - £35,000 (negotiable depending on experience)

Hours: Monday to Friday, 8:00am - 4:30pm (office based, Hull)

Benefits:

Profit share bonus scheme

23 days holiday + bank holidays

Bonus day off on your birthday

Free on-site parking

Company PC

Dedicated training & development

Clear progression opportunities

Be the voice of care and quality - help organisations transform lives through exceptional products and service.

A unique opportunity has arisen to join a fast-growing and values-driven business that specialises in high-end, life-enhancing equipment for care homes across the UK and Ireland. This is an advisory, customer-first role where your empathy, product understanding and initiative will genuinely make a difference.

This is a reactive sales and customer excellence role - no cold calling, no hard sell. You'll be working with inbound care home clients who need support, information, or guidance on products.

What you'll be doing:

• Be the first point of contact for inbound enquiries from care home clients.
• Provide thoughtful advice on products and services, demonstrating a deep understanding of customer needs.
• Process quotes and orders quickly and accurately.
• Handle aftersales care, including delivery updates, service queries, and resolving issues with warmth and professionalism.
• Collaborate with internal teams to ensure a seamless customer journey.
  
  

Requirements

• Experience in a customer-facing, advisory, or sales support role
• Confidence, empathy, and the ability to build rapport quickly.
• Strong communication and listening skills, you're a natural problem solver.
• Comfort using CRM/order systems and juggling multiple tasks.
• A proactive, can-do mindset... always thinking one step ahead.
  
  

Why you'll love it here:

You'll be part of a supportive, ambitious team in a newly refurbished office, working for a business that truly values its people. They're growing fast and if you're hungry to grow too, this role can lead into sales, technical, or leadership paths depending on where your strengths lie.

This role is ideal for someone who is passionate about service, thrives in a fast-paced environment, and wants to be part of a brand that is changing lives through quality and care.

IND25