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Customer Experience Advisor
Austin Fraser
Harrogate
On-site
GBP 24,000
Full time
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Job summary
An established industry player in Harrogate is seeking a Customer Experience Advisor to join their supportive team. This role offers an exceptional opportunity for individuals with customer service experience to thrive in a dynamic environment. You will assist clients, handle a high volume of calls, and ensure service excellence. The company values training and career progression, providing a structured path for employees to grow. With a focus on teamwork and a passion for customer experience, this is a fantastic chance to be part of a reputable organization during an exciting growth phase.
Benefits
Qualifications
- Experience in customer service from various backgrounds is essential.
- Strong communication skills and a confident telephone manner are required.
Responsibilities
- Assist clients with services and handle high volume of calls.
- Process orders and schedule appointments with engineers.
Skills
Job description
Michael Page have partnered with a reputable and progressive business in Harrogate. The organisation is looking for a Customer Experience Advisor to join their established team on a permanent basis to start ASAP.
This would be an exceptional opportunity for someone experienced within customer services. The business will be open to sector experience and provide excellent training and a structured career path for all their employees!
Client Details
Michael Page have partnered with a reputable and progressive business in Harrogate. The organisation is looking for a Customer Experience Advisor to join their established team on a permanent basis to start ASAP.
This would be an exceptional opportunity for someone experienced within customer services. The business will be open to sector experience and provide excellent training and a structured career path for all their employees!
Description
As a Customer Experience Advisor, you will be working as part of a supportive team to provide assistance to clients in terms of the services they have with the business.
You will be working in a busy environment handling a high volume of calls, assisting with a range of general and technical support-based queries, ensuring service level agreements are exceeded.
The role will involve taking orders and processing them onto the system, alongside working with engineers to schedule appointments and organise any faults to be fixed.
Profile
- Previous customer service experience from a range of backgrounds
- Excellent communication skills and a confident telephone manner
- Able to work under pressure in a busy environment
- Keen eye for detail and good organisation
- Personable and able to build excellent relationships
- Passionate about customer experience and delivering the best service
- An excellent team player
Job Offer
Salary of £24,000+ with a reputable business in Harrogate, excellent training and progression opportunities, central location, great team and environment, regular socials and incentives, growing business exciting time to join, excellent offices and facilities, immediate interview and start available.
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