Customer Experience Advisor

Michael Page (UK); Harrogate; On-site; GBP 24,000 - 28,000; Full time

Job summary

Join a progressive business as a Customer Experience Advisor in Harrogate! This role offers a fantastic opportunity to enhance your customer service skills in a supportive team environment. You will handle a high volume of calls, assist clients with various queries, and ensure service excellence. The organization values training and career development, providing a structured path for growth. With a competitive salary and a vibrant workplace culture, this is an exciting time to be part of a growing team. If you are passionate about delivering top-notch customer experiences, this role is perfect for you!

Benefits

Excellent Training

Progression Opportunities

Central Location

Regular Socials and Incentives

Great Team Environment

Immediate Interview and Start Available

Qualifications

• Previous experience in customer service from various backgrounds.
• Excellent communication and confident telephone manner.

Responsibilities

• Assist clients with service-related queries in a busy environment.
• Process orders and schedule appointments with engineers.

Skills

Customer Service Experience

Communication Skills

Organizational Skills

Ability to Work Under Pressure

Team Player

Job description

• A new exciting Permanent Customer Experience Advisor Position!
• To work for a reputable and progressive business in Harrogate!

About Our Client

Michael Page have partnered with a reputable and progressive business in Harrogate. The organisation is looking for a Customer Experience Advisor to join their established team on a permanent basis to start ASAP.

This would be an exceptional opportunity for someone experienced within customer services. The business will be open to sector experience, providing excellent training and a structured career path for all their employees!

Please apply now!

Job Description

As a Customer Experience Advisor, you will be working as part of a supportive team to provide assistance to clients regarding the services they have with the business.

You will be working in a busy environment handling a high volume of calls, assisting with a range of general and technical support-based queries, ensuring service level agreements are exceeded.

The role will involve taking orders and processing them onto the system, alongside working with engineers to schedule appointments and organise any faults to be fixed.

The Successful Applicant

Previous customer service experience from a range of backgrounds.

Excellent communication skills and a confident telephone manner.

Able to work under pressure in a busy environment.

Keen eye for detail and good organisation skills.

Personable and able to build excellent relationships.

Passionate about customer experience and delivering the best service.

An excellent team player.

What's on Offer

Salary of £24,000+ in a reputable business in Harrogate, excellent training and progression opportunities, central location, great team and environment, regular socials and incentives, growing business at an exciting time to join, excellent offices and facilities, immediate interview and start available.