Enable job alerts via email!

Customer Experience Advisor

JR United Kingdom

Chelmsford

On-site

GBP 25,000 - 30,000

Full time

Yesterday
Be an early applicant

Generate a tailored resume in minutes

Land an interview and earn more. Learn more

Start fresh or import an existing resume

Job summary

A leading automotive company seeks a Customer Experience Advisor for its Chelmsford Contact Centre. This role focuses on delivering exceptional customer service through effective communication and problem-solving. Comprehensive training and development are provided for those eager to grow within the company. Enjoy a positive work environment with a range of benefits, including generous annual leave, discounts, and wellness support.

Benefits

33 days of annual leave (including bank holidays)
Exclusive retail discounts
Discounts on new and used cars
Company pension scheme
Family-friendly policies
Cycle-to-work scheme
Paid day to volunteer in your community
Training and development opportunities

Qualifications

  • Excellent communication skills to build trust and rapport.
  • Customer-focused attitude and passion for work.
  • Ability to prioritize and multitask.

Responsibilities

  • Handle inbound and outbound calls to existing customers.
  • Respond to customer email inquiries.
  • Identify customer needs and guide them to suitable products.

Skills

Communication
Customer-focused attitude
IT literacy
Problem-solving

Job description

Customer Experience Advisor - Chelmsford Contact Centre

Salary: £25,396.80 + £7,092 OTE Bonus (Uncapped Bonus)

Are you customer-focused, self-motivated, and looking for a new challenge?

At Group 1 Automotive, we are passionate about delivering excellent customer experiences. We welcome applications from experienced advisors as well as individuals eager to learn and grow.

As a Customer Experience Advisor, you will be part of an organization that invests in your future. We offer comprehensive training, development opportunities, and internal progression.

What we can offer you
  • Enjoy 33 days of annual leave (including bank holidays)
  • Exclusive retail discounts to save money daily
  • Discounts on new and used cars, plus servicing offers
  • Company pension scheme
  • Family-friendly policies to support work-life balance
  • Cycle-to-work scheme
  • Support for your wellbeing and access to healthcare professionals
  • A paid day to volunteer in your community
  • Company share purchase plan
  • Referral bonuses
  • Training and development opportunities
  • Life assurance with optional increased cover
  • Flexible working options available upon request
What you'll do day to day
  • Handle inbound and outbound calls to existing customers (no cold-calling)
  • Respond to customer email inquiries
  • Identify customer needs and guide them to suitable products or services
  • Provide high levels of customer service to build relationships and retain business
  • Be organized and self-motivated to meet targets and deadlines
Helpful skills and qualifications

We value enthusiasm and a commitment to delivering great experiences. While you don’t need to meet every requirement, the following skills are beneficial:

  • Excellent communication skills to build trust and rapport
  • Customer-focused attitude and passion for work
  • Ability to prioritize and multitask
  • IT literacy to use multiple systems simultaneously
  • Confidence to work independently and as part of a team
  • Strong problem-solving skills and ability to think on your feet

We believe diversity strengthens our team. If you're eager to learn and passionate about this role, we encourage you to apply.

Join a growing company

Group 1 Automotive is expanding, with over 7,000 colleagues across 114 dealerships representing 21 brands. Our mission is to create outstanding, trusted experiences for our customers, partners, and team members.

Our Values

Respect, Integrity, Transparency, Teamwork, Professionalism — these principles guide everything we do.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.