Customer Experience Advisor

JR United Kingdom; Chelmsford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive company seeks a Customer Experience Advisor for its Chelmsford Contact Centre. This role focuses on delivering exceptional customer service through effective communication and problem-solving. Comprehensive training and development are provided for those eager to grow within the company. Enjoy a positive work environment with a range of benefits, including generous annual leave, discounts, and wellness support.

Benefits

33 days of annual leave (including bank holidays)

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

Paid day to volunteer in your community

Training and development opportunities

Qualifications

• Excellent communication skills to build trust and rapport.
• Customer-focused attitude and passion for work.
• Ability to prioritize and multitask.

Responsibilities

• Handle inbound and outbound calls to existing customers.
• Respond to customer email inquiries.
• Identify customer needs and guide them to suitable products.

Skills

Communication

Customer-focused attitude

IT literacy

Problem-solving

Job description

Customer Experience Advisor - Chelmsford Contact Centre

Salary: £25,396.80 + £7,092 OTE Bonus (Uncapped Bonus)

Are you customer-focused, self-motivated, and looking for a new challenge?

At Group 1 Automotive, we are passionate about delivering excellent customer experiences. We welcome applications from experienced advisors as well as individuals eager to learn and grow.

As a Customer Experience Advisor, you will be part of an organization that invests in your future. We offer comprehensive training, development opportunities, and internal progression.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays)
• Exclusive retail discounts to save money daily
• Discounts on new and used cars, plus servicing offers
• Company pension scheme
• Family-friendly policies to support work-life balance
• Cycle-to-work scheme
• Support for your wellbeing and access to healthcare professionals
• A paid day to volunteer in your community
• Company share purchase plan
• Referral bonuses
• Training and development opportunities
• Life assurance with optional increased cover
• Flexible working options available upon request

What you'll do day to day

• Handle inbound and outbound calls to existing customers (no cold-calling)
• Respond to customer email inquiries
• Identify customer needs and guide them to suitable products or services
• Provide high levels of customer service to build relationships and retain business
• Be organized and self-motivated to meet targets and deadlines

Helpful skills and qualifications

We value enthusiasm and a commitment to delivering great experiences. While you don’t need to meet every requirement, the following skills are beneficial:

• Excellent communication skills to build trust and rapport
• Customer-focused attitude and passion for work
• Ability to prioritize and multitask
• IT literacy to use multiple systems simultaneously
• Confidence to work independently and as part of a team
• Strong problem-solving skills and ability to think on your feet

We believe diversity strengthens our team. If you're eager to learn and passionate about this role, we encourage you to apply.

Join a growing company

Group 1 Automotive is expanding, with over 7,000 colleagues across 114 dealerships representing 21 brands. Our mission is to create outstanding, trusted experiences for our customers, partners, and team members.

Our Values

Respect, Integrity, Transparency, Teamwork, Professionalism — these principles guide everything we do.