Customer Experience Advisor

Group 1 Automotive UK; Chelmsford; On-site; GBP 25,000 - 30,000; Full time

Job summary

Une entreprise automobile dynamique recherche un conseiller en expérience client pour son centre de contact à Chelmsford. Dans ce rôle, vous gérerez les interactions avec les clients, en fournissant un service exceptionnel et en cultivant des relations. Vous bénéficierez d'une formation clé et d'opportunités de progression. Un bon niveau de communication et une passion pour le service client sont essentiels.

Benefits

33 jours de congés annuels

Réductions sur les achats

Plan de pension d'entreprise

Options de travail flexible

Assistance bien-être pour vous et votre famille

Accès aux professionnels de la santé 24/7

Journée de bénévolat rémunérée

Qualifications

• Avoir d'excellentes compétences en communication et la capacité de créer des relations de confiance.
• Être axé sur le client et passionné par son travail.
• Capacité à prioriser le travail et à faire plusieurs tâches à la fois.

Responsibilities

• Gérer les appels téléphoniques entrants et sortants des clients existants.
• Répondre aux demandes par email des clients.
• Identifier rapidement les besoins des clients et les orienter vers les services adaptés.

Skills

Communication

Orientation client

Écoute active

Résolution de problèmes

Job description

Customer Experience Advisor - Chelmsford Contact Centre

Salary £25,396.80 + £7,092 OTE Bonus (Uncapped Bonus)

Are you customer focused, self-motivated and looking for a new challenge?

At Group 1 Automotive we are extremely talented and passionate about our customer experience and are looking for someone that shares the same values and passion. We welcome applications from experienced advisors, as well as people with the drive and enthusiasm to learn something new.

As a Customer Experience Advisor, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options - just ask
  
  

What you’ll do day to day

• Handling inbound & outbound telephone calls to existing customers (No Cold-Calling)
• Responding to customer email enquiries
• Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements
• Providing a high level of customer service which will allow you to build relationships with our customers to retain business
• Being organised and self-motivated to ensure targets and deadlines are met
• To up-sell additional Audi products
  
  

Helpful Skills And Qualifications

Don’t worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

• Have excellent communication skills and the ability to build trust and rapport with customers and colleagues
• Be customer focused and passionate about their work
• Have the ability to prioritise their workload and multi-task
• Be IT alliterate with the ability to use multiple systems at once
• Confidently work independently and also as part of a team
• Have a keen eye for detail
• To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
• Ability to problem solve and think on their feet
  
  

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.