Customer Experience Advisor

Mobility in Motion; Alfreton CP; On-site; GBP 20,000 - 30,000; Full time

Job summary

A family-owned business, TribePost Ltd, is seeking a Customer Experience Advisor in Alfreton to enhance customer relationships through exceptional service. The ideal candidate will possess strong communication and listening skills, taking pride in supporting customers and guiding them on important decisions. This role involves addressing inbound enquiries and ensuring a positive customer journey, backed by a supportive team in an environment that values results and personal growth.

Benefits

23 days holiday

Pension scheme

Life insurance

Profit-related pay

On-site parking

Employee Assistance Programme

Full training provided

Qualifications

• Enjoys helping others and has strong communication skills.
• Calm under pressure and well-organised.
• Ability to learn quickly and develop skills.

Responsibilities

• Responding to inbound enquiries across various channels.
• Building strong relationships with customers.
• Keeping the CRM system up to date.

Skills

Communication

Listening Skills

Empathy

Organisational Skills

Job description

Competitive basic + bonus (depending on experience)

Mobility in Motion (MIM) are now recruiting for a Customer Experience Advisor to join the team based in Alfreton!

Customer Experience Advisor

Location: Alfreton, DE55 7RG (near the train station)
Salary: Competitive basic + bonus (depending on experience)
Contract: Full-time, Permanent
Benefits: 23 days holiday, pension scheme, life insurance, profit-related pay, on-site parking, Employee Assistance Programme, full training provided

Help Us Change Lives Through Mobility!

At Mobility in Motion (MiM), we’re not just another company — we’re a family-owned business on a mission to transform lives. You may not have heard of us (yet), but what we do makes a real impact every single day.

We specialise in smart, innovative driving aids and vehicle adaptations that give people freedom, independence, and confidence on the road. Our team has been growing rapidly — in the UK and internationally — and we’re looking for someone special to join us as a Customer Experience Advisor.

What You’ll Be Doing

This is not your average call centre job. You won’t be cold calling or working from a script — instead, you’ll be:

• Responding to inbound enquiries across various channels
• Guiding customers through our products and services with care and consideration
• Building strong, lasting relationships with customers by really listening to what they need
• Following up warm enquiries — only people who’ve contacted us first
• Helping people confidently navigate what can be life-changing decisions
• Keeping our CRM system up to date with accurate, timely notes
• Proactively resolving any sales-related issues and supporting customers from first contact to final outcome

We’ll make sure you’re cross-trained across all areas of the sales function and supported to build expert product knowledge.

Who We’re Looking For

You’re the kind of person who:

• Truly enjoys helping others
• Has strong communication and listening skills, especially over the phone
• Brings energy, warmth and empathy to conversations
• Is well-organised and calm under pressure
• Learns quickly and is always open to developing your skills
• Takes pride in doing a great job — and doing it the right way

Bonus points if you have:

• Previous experience in a customer service, sales, or call centre environment
• A background in helping customers make considered decisions
• Experience working with CRM systems

But most importantly, we’re looking for the right attitude and values — we can teach you the rest.

Why Join MiM?

We’re proud to be a values-driven business where colleagues are supported, recognised, and encouraged to grow. You’ll be joining a team that’s positive, down-to-earth, and passionate about what we do. And every day, you’ll go home knowing you helped make someone’s life a little easier.

Ready to Make a Real Difference?

If you want a role where customer service means something real — and where your work genuinely improves people’s lives — we’d love to hear from you and apply today!

Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG

Company Reg No. - SC372990 | VAT Reg No. - GB986160980