Customer Experience Administrator
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Customer Experience Administrator, Teddington
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Client:
Dexters
Location:
Teddington, United Kingdom
Job Category:
Customer Service
-
EU work permit required:
Yes
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Job Reference:
8bfbeb58ac31
Job Views:
9
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Main purpose of role: To provide administrative support to the Customer Relations Team. Working with the Customer Relations Team to ensure accurate and timely response and logging of all feedback received. Carefully respond to and action GDPR requests. Responsible for collating and reporting figures for the Customer Relations Team.
Location: Teddington, TW11
Hours: Monday-Friday 8.30am-5.30pm
Key Responsibilities
- Monitor online review sites, receive, register and respond to all incoming feedback including:
- Google Reviews.
- Trust Pilot.
- All Agents and Customer Experience forms.
- Add leave a review testimonials to Google sheet for marketing.
- Responsible for assisting with the production of monthly figures including feedback and team stats.
- Respond to and accurately action GDPR requests to be unsubscribed or removed from our database - but not if not based in Park Road.
- Assist Customer Relations Team with complaint files where needed.
- Assist in developing and documenting best practice for the teams.
Requirements
- Passion for customer service and upholding our service standards.
- Previous experience within Dexters with a great track record.
- Good knowledge of Dexters best practices.
- Confidence to work as part of a busy helpdesk, dealing with colleagues at all levels.
- Excellent timekeeping and absence record.
- Enthusiastic, ‘Nothing is too much trouble’ attitude.
- Smart, well presented – uphold dress code.
- Ambassador for the company, always acting in the best interest of the company.
Skills
- Works in line with our Winning Ways.
- Customer Focused, Cheeky, Epic, Flexible, First, Team Orientated.
- Naturally inquisitive.
- Good written and oral communication skills.
- Confident working with Google and Microsoft suite of products including Sheets/Excel.
- Professional manner.
- Ability to maintain confidentiality in all dealings and correspondence.
- Highly organised & able to prioritise a varied workload.
- Able to work under pressure with excellent attention to detail.
- Flexible approach to work particularly during busy periods.
- Has a professional approach, demonstrating high levels of integrity.
- Able to demonstrate initiative along with a ‘can do’ approach.
Company Benefits
- Generous reward packages with uncapped commission
- Fast track career options
- Pension contribution scheme
- Comprehensive training programme from apprenticeship to industry qualifications
- Team and social events
- Birthday day off
- Generous holiday allowance, 25 days+ (including extra days for long service)
- Paid day off to volunteer at the charity of your choice
- Wellbeing support
- Beauty and fitness discounts
- Enhanced Maternity and Paternity
- Season ticket loan
- Cycle to work scheme including Forest bikes
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Social Network and Web Links Provide us with links to see some of your work (Git/ Dribble/ Behance/ Pinterest/ Blog/ Medium) +
Main purpose of role: To provide administrative support to the Customer Relations Team. Working with the Customer Relations Team to ensure accurate and timely response and logging of all feedback received. Carefully respond to and action GDPR requests. Responsible for collating and reporting figures for the Customer Relations Team.
Location: Teddington, TW11
Hours: Monday-Friday 8.30am-5.30pm
Key Responsibilities
- Monitor online review sites, receive, register and respond to all incoming feedback including:
- Google Reviews.
- Trust Pilot.
- All Agents and Customer Experience forms.
- Add leave a review testimonials to Google sheet for marketing.
- Responsible for assisting with the production of monthly figures including feedback and team stats.
- Respond to and accurately action GDPR requests to be unsubscribed or removed from our database - but not if not based in Park Road.
- Assist Customer Relations Team with complaint files where needed.
- Assist in developing and documenting best practice for the teams.
Requirements
- Passion for customer service and upholding our service standards.
- Previous experience within Dexters with a great track record.
- Good knowledge of Dexters best practices.
- Confidence to work as part of a busy helpdesk, dealing with colleagues at all levels.
- Excellent timekeeping and absence record.
- Enthusiastic, ‘Nothing is too much trouble’ attitude.
- Smart, well presented – uphold dress code.
- Ambassador for the company, always acting in the best interest of the company.
Skills
- Works in line with our Winning Ways.
- Customer Focused, Cheeky, Epic, Flexible, First, Team Orientated.
- Naturally inquisitive.
- Good written and oral communication skills.
- Confident working with Google and Microsoft suite of products including Sheets/Excel.
- Professional manner.
- Ability to maintain confidentiality in all dealings and correspondence.
- Highly organised & able to prioritise a varied workload.
- Able to work under pressure with excellent attention to detail.
- Flexible approach to work particularly during busy periods.
- Has a professional approach, demonstrating high levels of integrity.
- Able to demonstrate initiative along with a ‘can do’ approach.
Company Benefits
- Generous reward packages with uncapped commission
- Fast track career options
- Pension contribution scheme
- Comprehensive training programme from apprenticeship to industry qualifications
- Team and social events
- Birthday day off
- Generous holiday allowance, 25 days+ (including extra days for long service)
- Paid day off to volunteer at the charity of your choice
- Wellbeing support
- Beauty and fitness discounts
- Enhanced Maternity and Paternity
- Season ticket loan
- Cycle to work scheme including Forest bikes ", "datePosted" : "2024-07-04 14:05:01 UTC", "employmentType" : "FULL_TIME", "remote" : "false", "hiringOrganization" : { "@type":"Organization", "name":"Dexters Estate Agent Group" }, "jobLocation" : { "@type": "Place", "address": { "@type": "PostalAddress", "streetAddress": "3 Park Road", "addressRegion": "Teddington", "postalCode": "TW11 0AP", "addressLocality": "London", "addressCountry": "United Kingdom of Great Britain and Northern Ireland" } } } var translation = { 'employer_title': `Designation`, 'employer_company': `Company/Business name`, 'employer_start_date': `Start date`, 'employer_end_date': `End date`, 'employer_is_current': `I currently work here`, 'employer_summary': `Summary`, 'employer_remove': `Remove this employer`, 'education_degree': `Degree`, 'education_field_of_study': `Field of study/major`, 'education_school_name': `Institution/school name`, 'education_start_date': `Start date`, 'education_end_date': `End date`, 'education_is_current': `Currently pursuing`, 'education_grade': `Grade`, 'education_remove': `Remove this degree` };
Main purpose of role: To provide administrative support to the Customer Relations Team. Working with the Customer Relations Team to ensure accurate and timely response and logging of all feedback received. Carefully respond to and action GDPR requests. Responsible for collating and reporting figures for the Customer Relations Team. Salary: £24,000 Location: Teddington, TW11 Hours: Monday-Friday 8.30am-5.30pm Key Responsibilities
- Monitor online review sites, receive, register and respond to all incoming feedback including:
- Google Reviews.
- Trust Pilot.
- All Agents and Customer Experience forms.
- Add leave a review testimonials to Google sheet for marketing.
- Responsible for assisting with the production of monthly figures including feedback and team stats.
- Respond to and accurately action GDPR requests to be unsubscribed or removed from our database - but not if not based in Park Road.
- Assist Customer Relations Team with complaint files where needed.
- Assist in developing and documenting best practice for the teams.
Requirements
- Passion for customer service and upholding our service standards.
- Previous experience within Dexters with a great track record.
- Good knowledge of Dexters best practices.
- Confidence to work as part of a busy helpdesk, dealing with colleagues at all levels.
- Excellent timekeeping and absence record.
- Enthusiastic, ‘Nothing is too much trouble’ attitude.
- Smart, well presented – uphold dress code.
- Ambassador for the company, always acting in the best interest of the company.
Skills
- Works in line with our Winning Ways.
- Customer Focused, Cheeky, Epic, Flexible, First, Team Orientated.
- Naturally inquisitive.
- Good written and oral communication skills.
- Confident working with Google and Microsoft suite of products including Sheets/Excel.
- Professional manner.
- Ability to maintain confidentiality in all dealings and correspondence.
- Highly organised & able to prioritise a varied workload.
- Able to work under pressure with excellent attention to detail.
- Flexible approach to work particularly during busy periods.
- Has a professional approach, demonstrating high levels of integrity.
- Able to demonstrate initiative along with a ‘can do’ approach. Company Benefits
- Generous reward packages with uncapped commission
- Fast track career options
- Pension contribution scheme
- Comprehensive training programme from apprenticeship to industry qualifications
- Team and social events
- Birthday day off
- Generous holiday allowance, 25 days+ (including extra days for long service)
- Paid day off to volunteer at the charity of your choice
- Wellbeing support - Beauty and fitness discounts - Enhanced Maternity and Paternity - Season ticket loan - Cycle to work scheme including Forest bikes
Submit Your Application
You have successfully applied- You have errors in applying
- Monitor online review sites, receive, register and respond to all incoming feedback including:
- Google Reviews.
- Trust Pilot.
- All Agents and Customer Experience forms.
- Add leave a review testimonials to Google sheet for marketing.
- Responsible for assisting with the production of monthly figures including feedback and team stats.
- Respond to and accurately action GDPR requests to be unsubscribed or removed from our database - but not if not based in Park Road.
- Assist Customer Relations Team with complaint files where needed.
- Assist in developing and documenting best practice for the teams.
Requirements
- Passion for customer service and upholding our service standards.
- Previous experience within Dexters with a great track record.
- Good knowledge of Dexters best practices.
- Confidence to work as part of a busy helpdesk, dealing with colleagues at all levels.
- Excellent timekeeping and absence record.
- Enthusiastic, ‘Nothing is too much trouble’ attitude.
- Smart, well presented – uphold dress code.
- Ambassador for the company, always acting in the best interest of the company.
Skills
- Works in line with our Winning Ways.
- Customer Focused, Cheeky, Epic, Flexible, First, Team Orientated.
- Naturally inquisitive.
- Good written and oral communication skills.
- Confident working with Google and Microsoft suite of products including Sheets/Excel.
- Professional manner.
- Ability to maintain confidentiality in all dealings and correspondence.
- Highly organised & able to prioritise a varied workload.
- Able to work under pressure with excellent attention to detail.
- Flexible approach to work particularly during busy periods.
- Has a professional approach, demonstrating high levels of integrity.
- Able to demonstrate initiative along with a ‘can do’ approach. Company Benefits
- Generous reward packages with uncapped commission
- Fast track career options
- Pension contribution scheme
- Comprehensive training programme from apprenticeship to industry qualifications
- Team and social events
- Birthday day off
- Generous holiday allowance, 25 days+ (including extra days for long service)
- Paid day off to volunteer at the charity of your choice
- Wellbeing support - Beauty and fitness discounts - Enhanced Maternity and Paternity - Season ticket loan - Cycle to work scheme including Forest bikes ", "datePosted" : "2024-07-04 14:05:01 UTC", "employmentType" : "FULL_TIME", "remote" : "false", "hiringOrganization" : { "@type":"Organization", "name":"Dexters Estate Agent Group" }, "jobLocation" : { "@type": "Place", "address": { "@type": "PostalAddress", "streetAddress": "3 Park Road", "addressRegion": "Teddington", "postalCode": "TW11 0AP", "addressLocality": "London", "addressCountry": "United Kingdom of Great Britain and Northern Ireland" } } } var translation = { 'employer_title': `Designation`, 'employer_company': `Company/Business name`, 'employer_start_date': `Start date`, 'employer_end_date': `End date`, 'employer_is_current': `I currently work here`, 'employer_summary': `Summary`, 'employer_remove': `Remove this employer`, 'education_degree': `Degree`, 'education_field_of_study': `Field of study/major`, 'education_school_name': `Institution/school name`, 'education_start_date': `Start date`, 'education_end_date': `End date`, 'education_is_current': `Currently pursuing`, 'education_grade': `Grade`, 'education_remove': `Remove this degree` };
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