Customer Experience Administrator

Edgy Design Studio - Goedgy.com; London; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading housing provider in London is seeking a proactive Administrator to support the Customer Experience Administration Centre. The role involves various administrative tasks aimed at delivering high-quality service to customers, with a focus on compliance and effective workload management. Ideal candidates will have strong problem-solving skills and experience in administrative environments.

Qualifications

• Experience delivering excellent service to customers.
• High personal work standards and attention to detail.
• Strong problem-solving skills and logical thinking.

Responsibilities

• Support the Customer Experience Administration Centre.
• Manage emails across various Outlook group mailboxes.
• Ensure compliance with GDPR and PCI DSS.

Skills

Experience in an administrative environment

Attention to detail

Problem-solving skills

Good literacy and numeracy skills

Ability to prioritize workload

Job description

Leicester/Hybrid

1x - 12 Month Fixed Term Contract, Full Time

1x - Fixed Term Contract until 31/03/2026

Stonewater is seeking a proactive and experienced Administrator to support the Customer Experience Administration Centre in delivering high-quality service to customers.

The role involves a range of administrative tasks related to our housing service, electronic post room, and centralized purchase ordering, ensuring compliance with GDPR and PCI DSS. You will prioritize and manage emails across various Outlook group mailboxes, tasks, digital post, documents, and invoice workflows, working according to a team rota.

If you are committed to providing value for money through effective administrative services, we would love to hear from you!

The position requires working shifts between 8am-8pm Monday-Friday and 9am-1pm on Saturdays, totaling 37.5 hours per week.

The Ideal Candidate Will Have:

• Experience in an administrative environment, delivering excellent service to internal and external customers.
• High personal work standards and attention to detail.
• The ability to prioritize workload and work independently.
• Strong problem-solving skills and logical thinking.
• Good literacy and numeracy skills.
• Experience working to KPIs and SLAs.
• Experience with Electronic Document Management (desirable).
• Knowledge of housing, tenancy management, supported housing, home ownership, and retirement living (desirable).

Stonewater reserves the right to close the application process early if sufficient quality applications are received.

Discover Stonewater

Stonewater is a leading housing provider managing around 40,000 homes for 93,000 customers, offering affordable rent, shared ownership, sale, and specialist accommodation, with an ambitious house-building program.

Our mission is to provide quality homes and services for those whose needs are not met by the open market.

We are a diverse team of over 900 colleagues committed to being ethical, ambitious, passionate, agile, and commercial, making a difference in people's lives.

We are proud to be a Disability Confident Employer and are working towards becoming a Disability Confident Leader. We are also accredited as an Advanced Employer in the Investing in Ethnicity Maturity Matrix and are working towards Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?