Customer Experience Administrator

Blue Octopus Recruitment Limited; East Midlands; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading housing provider is seeking an accomplished Administrator to support their Customer Experience Administration Centre. This full-time role involves managing administrative tasks, ensuring compliance with GDPR and PCIDSS, and delivering excellent service to both internal and external customers. The ideal candidate should possess high work standards, strong problem-solving skills, and effective prioritization abilities. Join a team dedicated to transforming lives with quality housing services.

Qualifications

• Experience delivering excellent service to customers.
• Ability to work on own initiative.
• Experience with KPIs and SLAs.

Responsibilities

• Support Customer Experience Administration Centre.
• Handle emails and tasks in various Outlook group mailboxes.
• Ensure compliance with GDPR and PCIDSS.

Skills

Experience in an administrative environment

Strong problem-solving skills

Good literacy and numeracy skills

Attention to detail

Ability to prioritize workload

Job description

Leicester/Hybrid

1x - 12 Month Fixed Term Contract, Full Time

1x - Fixed Term Contract until 31/03/2026

Stonewater are looking for a pro-active and accomplished Administrator to support the Customer Experience Administration Centre to deliver the highest levels of qualitative performance to its customers.

You will undertake a range of administrative tasks in respect of our housing service, electronic post room and centralised purchase ordering, ensuring all processes comply with GDPR and PCIDSS. Prioritising and working to a team rota, you will take ownership of emails received in various Outlook group mailboxes, tasks and digital post, document, and invoice workstreams.

So, if you think you can contribute to our ambition of delivering value for money by providing effective and efficient administrational services, then we’d be delighted to hear from you!

The role will carry out shifts between the hours of 8am-8pm Monday-Friday and 9am-1pm Saturdays, 37.5 hours per week.

The ideal candidate will:

Have experience of working in an administrative environment, delivering an excellent service to internal and external customers.
Have high personal work standards and a keen eye for detail.
Be able to prioritise own workload and work well on own initiative.
Be a logical thinker with good problem-solving skills.
Have good literacy and numeracy skills.
Have experience of working to KPIs and SLAs.
Have experience in Electronic Document Management (desirable).
Have knowledge of housing; tenancy management in general needs, supported housing, home ownership and retirement living (desirable).
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?