Customer Excellence Specialist

NRL Recruitment; Babraham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading biotechnology company in Cambridge is looking for a Customer Excellence Specialist to enhance customer experiences. In this role, you will support clients by providing troubleshooting assistance and guidance. The ideal candidate has a background in customer service within biotech or life sciences, along with strong communication skills. This position offers a competitive salary and the chance to work with a passionate, innovative team.

Benefits

Competitive salary

Career development opportunities

Collaborative team environment

Qualifications

• Experience in customer service, ideally in biotech or life sciences.
• Strong communication and interpersonal skills essential.
• Ability to manage multiple priorities efficiently.

Responsibilities

• Act as primary contact for customer enquiries and troubleshooting.
• Build relationships with internal teams and clients.
• Track and report customer satisfaction and feedback.

Skills

Customer service experience

Strong communication skills

Problem-solving ability

Organizational skills

Technical knowledge

Collaborative approach

Job description

Overview

Customer Excellence Specialist
Location: Cambridge, UK
Salary: £25,000 - £30,000 DOE
Employment Type: Permanent

Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced, science-driven environment? We are looking for a Customer Excellence Specialist to join a leading biotechnology company in Cambridge, supporting cutting-edge research and helping scientists worldwide get the most out of their cell biology tools.

Responsibilities

• Act as the primary contact for customer enquiries, troubleshooting, and guidance
• Build strong relationships with both internal teams and external clients
• Track and report on customer satisfaction and feedback
• Work with cross-functional teams to improve processes and customer workflows
• Support training and onboarding of new customers where required
• Maintain high levels of knowledge about products and services

Skills & Experience Required

• Previous experience in a customer service, account management, or technical support role (preferably in biotech, life sciences, or laboratory environments)
• Strong communication and interpersonal skills
• Ability to solve problems efficiently and proactively
• Organised and able to manage multiple priorities in a fast-paced environment
• Comfortable working with technical or scientific information
• Positive, collaborative, and proactive approach

Why You'll Love This Role

• Be part of a leading life sciences company making an impact on regenerative medicine research
• Work alongside passionate scientists and a collaborative, innovative team
• Opportunity to develop your career in customer success within biotech
• Competitive salary and benefits

The NRL Group connects global companies with the right people to bring engineering projects to life. We support contracting companies with energy transition plans and work with our clients to create a cleaner, greener future.

We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website