Customer Engineering Manager, Google Cloud

Google LLC; City of Westminster; On-site; GBP 120,000 - 160,000; Full time

Job summary

Google Cloud is seeking a Share Customer Engineering Manager in London to lead a team delivering trusted technical guidance for workload migrations and to remove blockers. You will foster technical ownership across the portfolio and collaborate with customers to accelerate value realization.

The role requires a strong track record in cloud engineering, on-premise and virtualization, plus leadership across teams and stakeholders.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Leadership experience including people management, team lead, mentorship or coaching.
• Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.

Responsibilities

• Lead a team of customer engineers, focusing on culture, talent strategy and skills development.
• Foster partnerships with customers and provide thought leadership on cloud solutions.
• Partner with Sales to define technical go-to-market strategies and delivery plans.
• Balance technical leadership with operational excellence and resolve roadblocks.

Skills

Cloud architecture

Leadership

Customer facing

Containerization

Education

Bachelor's degree or equivalent practical experience

Tools

Cloud platforms

Job description

Share Customer Engineering Manager, Google Cloud

corporate_fare Google place London, UK

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Leadership experience (e.g., people management, team lead, mentorship, coaching).
• Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.

Preferred qualifications:

• Experience with software lifecycles, building tools, and architecting/developing software for scalable, distributed systems (e.g., data platform, AI/ML, infrastructure).
• Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
• Experience managing a team through pre-sales processes and career development (e.g., account mapping, quota setting, performance management, managing sensitive information).
• Experience engaging with, and presenting to, technical stakeholders/executive leaders (e.g., delivering compelling messages by audience, asking questions, leading conversations that drive accelerated value realization and business opportunity).

About the job

As a Customer Engineering (CE) Manager, you will lead and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You will foster a culture of technical ownership and understand the mechanics of architecture, delivery, and consumption across the Google Cloud portfolio.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

About the job

As a Customer Engineering (CE) Manager, you will lead and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You will foster a culture of technical ownership and understand the mechanics of architecture, delivery, and consumption across the Google Cloud portfolio.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Lead a team of customer engineers, focusing on team culture, talent strategy, and skills development to deliver successful cloud transformation outcomes for customers and accelerate value realization.
• Foster customer partnership and provide thought leadership related to cloud, cross-pillar solutions, and expansion opportunities to drive technical wins.
• Partner with Sales to define technical go-to-market strategies and delivery plans, with a focus on winning new workloads and driving consumption within existing ones. Through planning stages, determine alignment, coverage and staffing needs.
• Balance technical leadership with operational excellence. Lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
• Work cross-functionally across Google, partners, and your team to resolve technical roadblocks.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.