Customer Engagement Specialist

Reflect Recruitment Group; Mansfield; Hybrid; GBP 25,000; Full time

Job summary

A well-established client in Mansfield is looking for a Customer Engagement Specialist to provide exceptional service and support to customers. This full-time position offers a salary of £25,000, increasing upon probation. The role includes answering customer queries, making outbound calls, and providing administrative support. The ideal candidate will have a passion for customer service and strong communication skills. Benefits include hybrid working and private medical insurance.

Benefits

Private Medical Insurance

Free fruit and breakfast

Birthday Holiday

Holiday Purchase Scheme

Qualifications

• Genuine passion for helping customers.
• Ability to connect with people through clear and friendly communication.
• Thrives on finding solutions in challenging situations.

Responsibilities

• Answer inbound calls for customer queries and issue resolution.
• Make outbound calls to update customers on their account progress.
• Carry out full security checks on all calls.
• Provide support with customer administration and account management.
• Deliver clear and professional communication to strengthen relationships.
• Remain calm and resourceful when handling complex calls.

Skills

Customer service

Empathetic communication

Problem-solving

Job description

We are recruiting for a Customer Engagement Specialist to join our well established client who are based in Mansfield.

This is a full time permanent role. Working schedule will be Monday-Friday 8:45am-4:45pm. Salary is £25,000, increasing to £26,050 upon successful completion of 6 month probationary period.

You will play a pivotal role in the success of the savings team, delivering exceptional service through meaningful interactions that build loyalty and trust.

Duties will include:

• Answer inbound calls for customers regarding new business, account queries and issue resolution.
• Make outbound calls to reassure and update customers on the progress of their account opening.
• Carry out full security checks on all calls and ensure safe data handling in line with the company policy.
• Provide support with customer administration and account management.
• Deliver empathetic, clear and professional communication to strengthen customer relationships.
• Remain calm, resourceful and solution-focused when handling challenging or complex calls.

To be successful in this role, we are looking for individuals who have a genuine passion for wanting to help customers and create great connections and experiences. You will have a natural ability to connect with people though clear, friendly and empathetic communications and thrive on finding solutions in challenging situations.

Other Benefits:

• Hybrid working arrangements (on completion of training)
• A friendly and open culture with engagement events every month
• Private Medical Insurance (for FTC over 12 months)
• Free fruit and breakfast
• Group Personal Pension Plan & Auto Enrolment Pension Schemes - up to 10% matched
• Birthday Holiday
• Holiday Purchase Scheme

Please note: If you are successful in receiving an offer, background checks will be required. All offers are conditional upon six years of satisfactory references, as well as financial and criminal record checks