Customer Engagement Specialist

Energia Group; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading energy company based in Belfast is seeking Customer Engagement Specialists to be the first point of contact for customer queries in their Commercial and Residential teams. The ideal candidates will have customer service experience and strong communication skills, contributing to the positive customer experience. This role offers a hybrid work model and a range of employee benefits including a bonus structure and wellbeing initiatives.

Benefits

Annual bonus of up to 10%

Wellbeing programme

Free counselling service

Life assurance

Generous holiday package

Health cash plans

On-site parking

Qualifications

• 6 months customer service experience in fast paced, target-driven environment.
• Excellent numerical, spoken, and written communication skills.
• Strong IT skills with a good working knowledge of MS Office.
• A suitable dedicated place to work at home.

Responsibilities

• First point of contact for all customer queries.
• Delivering an exceptional customer experience.
• Contributing to business performance targets.

Skills

Customer service experience

Effective communication skills

Strong IT skills

Tools

MS Office

Job description

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• Were proud that 87% of our employees would recommend us as a great place to work. Its more than just a jobits a place where people genuinely enjoy belonging to a committed and supportive team.
• Our valuesTrustworthy, Dynamic, Resourceful, and Community-Focusedarent just words, they guide how we work every day.
• Were dedicated to helping you learn, grow and develop, offering learning opportunities, mentoring, and professional support to help you reach your goals.
• Youll also enjoy some great benefits, like an annual bonus of up to 10%, our award-winning wellbeing programme, a Wellbeing Fund you can spend on whatever recharges you, free counselling service, initiatives to reward long service, free health checks, annual flu jab, free on-site parking, life assurance, plus a generous holiday package with the option to add more days, health cash plans, and fun sports and social clubs.
• We also get the balance right with a hybrid work model, so you can stay connected while still having flexibility.

The Role

Power NI and Energia, part of Energia Group, have an exciting opportunity for Customer Engagement Specialists in our Commercial and Residential teams based in Belfast, Antrim or Omagh.

You will be the first point of contact for all queries from our Residential and Commercial customers, responding to and delivering a customer experience that is second to none. Working alongside some of the industrys best customer service advisors, you will contribute towards achieving business performance targets ensuring the Power NI and Energia brands continue to grow.

The ideal candidates will be empathetic, caring, highly motivated, disciplined, and reliable with a focus on providing an amazing customer experience driven through natural conversations to achieve high customer satisfaction. For this role we are seeking enthusiastic customer-focused people who enjoy working within a team environment. The ideal candidate will have the ability to work as part of a hybrid working team, be highly motivated with a focus on providing excellent customer service.

Opportunities in the Power NI Residential Team are available in Antrim and Omagh and roles with the Energia Commercial Team will be based in Belfast or Omagh.

What you'll need

• 6 months customer service experience in fast paced, target-driven environment.
• Excellent numerical, spoken, and written communication skills with the ability to listen effectively
• Strong IT Skills with a good working knowledge of MS Office
• A suitable, dedicated place to work at home (private and you won't get interrupted), with natural light, desk, chair, and an excellent broadband connection.

NB; You are advised to submit your application as soon as possible as we reserve the right to close posts at any time, once we have received sufficient applications.

We also reserve the right to enhance criteria to facilitate shortlisting

Full details can be found in the job specification located at the bottom of this page.

NB: IPhone users should download job specification using Safari.

The Company

Energia Group is a leading energy company dedicated to playing a key role in decarbonising Ireland's energy system. Operating through three key business units Renewables, Flexible Generation and Customer Solutions (Energia in ROI and Power NI in NI) - we provide advanced energy solutions and technologies through these two brands.

Join us if you're passionate about turning ambition into impact, channelling your energy to create a positive difference in Irelands renewable energy future.

If so, see how you can be a part of the energy transition.

Take a look at our Energy Moves Us video below which is a great insight into our organisation as an employer and to learn a little bit more about the people behind our business.

What We Offer

Next Steps

All applications should be submitted online.

The Vacancy

What its like to work at Energia Group

Were proud that 87% of our employees would recommend us as a great place to work. Its more than just a jobits a place where people genuinely enjoy belonging to a committed and supportive team.

Our valuesTrustworthy, Dynamic, Resourceful, and Community-Focusedarent just words, they guide how we work every day.

Were dedicated to helping you learn, grow and develop, offering learning opportunities, mentoring, and professional support to help you reach your goals.

Youll also enjoy some great benefits, like an annual bonus of up to 10%, our award-winning wellbeing programme, a Wellbeing Fund you can spend on whatever recharges you, free counselling service, initiatives to reward long service, free health checks, annual flu jab, free on-site parking, life assurance, plus a generous holiday package with the option to add more days, health cash plans, and fun sports and social clubs.

We also get the balance right with a hybrid work model, so you can stay connected while still having flexibility.

The Role

Power NI and Energia, part of Energia Group, have an exciting opportunity for Customer Engagement Specialists in our Commercial and Residential teams based in Belfast, Antrim or Omagh.

You will be the first point of contact for all queries from our Residential and Commercial customers, responding to and delivering a customer experience that is second to none. Working alongside some of the industrys best customer service advisors, you will contribute towards achieving business performance targets ensuring the Power NI and Energia brands continue to grow.

The ideal candidates will be empathetic, caring, highly motivated, disciplined, and reliable with a focus on providing an amazing customer experience driven through natural conversations to achieve high customer satisfaction. For this role we are seeking enthusiastic customer-focused people who enjoy working within a team environment. The ideal candidate will have the ability to work as part of a hybrid working team, be highly motivated with a focus on providing excellent customer service.

Opportunities in the Power NI Residential Team are available in Antrim and Omagh and roles with the Energia Commercial Team will be based in Belfast or Omagh.

What you'll need

6 months customer service experience in fast paced, target-driven environment.

Excellent numerical, spoken, and written communication skills with the ability to listen effectively

Strong IT Skills with a good working knowledge of MS Office

A suitable, dedicated place to work at home (private and you won't get interrupted), with natural light, desk, chair, and an excellent broadband connection.

NB; You are advised to submit your application as soon as possible as we reserve the right to close posts at any time, once we have received sufficient applications.

We also reserve the right to enhance criteria to facilitate shortlisting

Full details can be found in the job specification located at the bottom of this page.

NB: IPhone users should download job specification using Safari.

The Company

Energia Group is a leading energy company dedicated to playing a key role in decarbonising Ireland's energy system. Operating through three key business units Renewables, Flexible Generation and Customer Solutions (Energia in ROI and Power NI in NI) - we provide advanced energy solutions and technologies through these two brands.

Join us if you're passionate about turning ambition into impact, channelling your energy to create a positive difference in Irelands renewable energy future.

Does Energy Move You?

If so, see how you can be a part of the energy transition.

Take a look at our Energy Moves Us video below which is a great insight into our organisation as an employer and to learn a little bit more about the people behind our business.

What We Offer

Next Steps

All applications should be submitted online.

2. Assess

Our team will review all incoming applications. You should expect to hear from us within 2 weeks.

3. Shortlist

If you meet the basic criteria for the position your application will be passed to the Hiring Managers. Shortlisting begins once the role closes.

4. Interview

The next stage will be an online or face to face interview with the Hiring Manager and other members of the team.

5. Second Stage

Candidates may proceed to a second stage involving an informal discussion, an assessment (, a presentation), and/or a structured interview session.

6. Offer

Following the final stage you should expect a response from our team within 1 - 2 weeks.

Contact Us

Energia Group is committed to making sure that our selection methods are fair to everyone.

To help you during the recruitment process, we will take into account anyadjustments that could assist you.

A reserve list will be held for 6 months in which you will be placed if you are suitable for the role.

Best of luck!

Energia Group is an equal opportunities employer.