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Customer Engagement Partner Omnichannel
JR United Kingdom
Greater London
Hybrid
GBP 40,000 - 70,000
Full time
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Job summary
An established industry player is seeking an Omnichannel Customer Engagement Partner to join their dynamic Commercial team. This exciting role offers a chance to take ownership of digital marketing channels and collaborate with local brand teams to optimize customer engagement. You will be responsible for implementing strategies that enhance operational effectiveness and drive digital transformation. With a focus on project management and stakeholder consultation, you will play a crucial role in translating business strategies into impactful IT deliverables. This is a unique opportunity to contribute to a forward-thinking organization and make a significant impact in the healthcare sector.
Qualifications
- Experience in digital marketing channels and systems.
- Strong project management and analytical skills.
Responsibilities
- Support commercial organization and enhance customer engagement.
- Manage systems and channels like Email, RTE, Website, and App.
Skills
Tools
Job description
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Feltham, United Kingdom
Other
Yes
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7
24.04.2025
08.06.2025
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I am partnering with a well-known and mid-sized pharmaceutical company in West London that is looking for an Omnichannel Customer Engagement Partner to join their high-performing Commercial team within the healthcare division.
The role is offered on a 1-year contract with 3 days per week in their offices. It offers an opportunity to take ownership of digital marketing channels and systems, working closely with global customer excellence units to roll out the omnichannel strategy. Collaborating with local brand teams, you will support content generation and digital touchpoints, leveraging assets to optimize engagement.
- Salesforce or CRM skills
- Veeva
- Analytical Skills
- Data management
- Project management skills
The role involves supporting the commercial organization, implementing the Go to Market model, and enhancing customer engagement to support digital transformation and operational effectiveness.
- Consulting with stakeholders on customer engagement programs, strategies, and business cases
- Training on engagement tools and digital assets
- Managing systems and channels like Email, RTE, Website, Webinar, App
- CRM integration and campaign optimization
- Sharing best practices and enabling efficiencies
- Collaborating with global and local teams to stay abreast of trends
- Providing CRM and Data Management support as Key User
- Engaging field and head office teams in the engagement ecosystem
- Project management, testing, and quality assurance
- Driving innovative technology solutions for competitive advantage
- Sharing expertise in omnichannel marketing and benchmarking
Translate business strategies into IT deliverables, ensuring alignment with expectations.
- Strong project management skills
- Team collaboration and leadership abilities
- People management and influencing skills
- Resilience, reliability, and proactive initiative
- Knowledge of marketing and customer engagement principles
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