Customer Engagement Officers

Spencer Clarke Group; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading charity is looking for motivated Customer Engagement Officers in London. You'll play a key role in a project aimed at improving water efficiency by engaging with diverse customers daily. This temp to permanent position offers the chance to make an impact and develop your career within a supportive environment.

Qualifications

• Strong interpersonal and communication skills.
• Basic computer skills, specifically Microsoft Office applications.
• Experience working towards targets is desirable.

Responsibilities

• Support a water efficiency program by contacting potential customers.
• Make high volume calls and create bookings for engineers.
• Liaise with staff to coordinate visits.

Skills

Interpersonal skills

Communication skills

Organizational skills

Tools

Microsoft Office

Job description

Working hours: 08:00 – 16:00 OR 09:00 – 17:00

Contract: Temp to Permanent - Perm roles for motivated staff

Office based - Potentially some WFH after probation

Spencer Clarke Group is working with a renowned registered charity to help build a new team of Customer Engagement Officers. Dedicated to creating sustainable communities across the country, you will be helping to deliver a high impact project targeting the efficent use of water across London.

What will the role entail:

• Supporting a water efficiency program by contacting potential customers of all ages and backgrounds to inform them about the project and how you can help them save water
• Making high volume calls to potential customers and creating bookings for our engineers to conduct home visits
• Offering advice on current water waste to businesses and residents across London and the options available to customers to reduce this
• Liaising with staff to coordinate visits and ensure all bookings are followed up on with next steps as part of your outreach process
• Using your excellent communication and organisation skills to ensure all customers have the best experience possible

Job fair

What we are looking for:

• Strong interpersonal and communication skills are essential, as you will be contacting a large number of customers daily
• Basic computer skills and able to use Microsoft Office applications such as Outlook
• Experience working towards targets is desirable as these will be key to tracking your performance and potential to become a permanent member of staff

To be considered for the role or for more details, give Joe Penny a call on 01772 954 200, click apply or send your CV straight to k

Alternatively if you know of anyone who may be interested, send them this advert and our details and receive up to £250 for a successful referral!

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Created on 16/06/2025 by TN United Kingdom