Customer Engagement Officer (£28,353.00 per annum, pro rate) - Part - Time, 18.75 hours per week

BCHA; Plymouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

BCHA is seeking a passionate Customer Engagement Officer to lead the transformation of customer interactions. This role focuses on embedding customer engagement throughout the organization, ensuring their voices shape services and fostering a culture of innovation and trust. The position offers flexibility and a chance to drive positive change within our communities.

Benefits

Flexible working arrangements

Commitment to work-life balance

Qualifications

• Experience in developing and delivering customer engagement strategies.
• Ability to use insights and data to improve services.
• Strong communication skills to build trust-based relationships.

Responsibilities

• Lead the development of customer engagement strategy across the organization.
• Champion customer voices, ensuring their needs shape services.
• Use data insights to improve customer outcomes.

Skills

Customer Engagement

Strategic Thinking

Communication

Data Analysis

Innovation

Job description

At BCHA, customer engagement is not just a priority — it's central to everything we do. We're on an exciting journey to transform how we connect with and support our diverse customer base. As part of our 5-year business plan, we are committed to strengthening customer voice and participation across all levels of the organisation.

We’re looking for a passionate and strategic Customer Engagement Officer to lead this journey — someone who can embed a culture of meaningful engagement and ensure customers are truly at the heart of our services.

This is a fantastic opportunity to:

• Lead the development and delivery of our customer engagement strategy across the organisation.
• Champion the voice of our customers, ensuring their experiences, needs and ideas shape the way we work.
• Use insights and data to understand our customers better, enabling better outcomes by creating better homes, better communities, and better lives.
• Foster a culture of curiosity and innovation, encouraging teams to seek and implement service improvements.
• Ensure services are modern, relevant and accessible, reflecting the needs of all our customers.
• Build strong, trust-based relationships with customers through proactive communication and authentic involvement.
• Leverage digital tools and technology to run engaging campaigns and strengthen feedback mechanisms.
• Streamline engagement platforms, making it easier for customers to have their say and be heard.
• Work closely with a committed Board and Executive team who are invested in meaningful change.
• Be a visible advocate for customers at all levels of the organisation.
• Benefit from flexible working arrangements in an organisation that values work-life balance.

If you are motivated by driving positive change and ensuring customers are genuinely involved in shaping the services they receive, we would love to hear from you.

BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment

Closing Date: July 4th @ 2pm.