Customer Engagement Officer

Broadacres Housing Association; England; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

A not-for-profit housing association in Northallerton is seeking a Customer Engagement Officer to lead customer engagement activities and analyze data to support service development. The role requires strong communication and analytical skills, as well as a collaborative approach. This position offers a competitive salary alongside generous annual leave and flexible working options.

Benefits

Competitive Salary

Extra day off for birthdays

Option to purchase additional leave

Comprehensive wellbeing benefits

Qualifications

• Experience in customer engagement or community development.
• Strong ability to build trust and rapport.
• Skilled in interpreting data and presenting findings.

Responsibilities

• Lead and coordinate customer engagement activities.
• Gather and analyze qualitative and quantitative data.
• Provide feedback to customers on the influence of their input.

Skills

Customer engagement experience

Strong communication skills

Analytical mindset

Collaborative approach

Job description

Customer Engagement Officer

£32,795.06 per annum

Northallerton / Agile

Permanent - 37 hours

Closing date - 17 August 2025

About you

Are you passionate about proactive Customer Engagement? Do you want to have a pivotal role in being responsible for driving meaningful customer engagement, ensuring our customers have a strong voice in shaping the services we deliver?

The role - What you'll be doing as a Customer Engagement Officer:

• Lead and coordinate customer engagement activities that enable customers to comment on, shape, and influence Broadacres services.
• Gather and analyse both qualitative and quantitative data from engagement initiatives, sharing insights with relevant teams to support service development.
• Provide regular feedback to customers, clearly communicating how their input has influenced change. Work collaboratively with the Communications Officer and Customer Complaints Officers to ensure consistent messaging, continuous improvement, and an excellent customer experience.

What We're Looking For

You will have experience in customer engagement, community development, or a similar role. Strong communication and interpersonal skills, with the ability to build trust and rapport. Analytical mindset with the ability to interpret data and present findings clearly.

A collaborative approach and a passion for delivering great customer outcomes.

If you want to know more about the Customer Engagement Officer role, take a look at the attached Job Description or contact Tracy Hughes, Customer Engagement and Insight Manager, or Angela Doran, HR Business Partner.

What We Offer

• Competitive Salary: Alongside a generous annual leave package and flexible working options.
• Extra Perks: Celebrate your birthday with an extra day off, plus increased leave for long service. Option to purchase additional annual leave.
• Agile Working: Enjoy flexible working arrangements.
• Comprehensive Benefits: Additional perks to support your wellbeing, including our Employee Assistance Programme service.

Why Broadacres?

Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,800 homes across various regions, providing top-tier services aimed at meeting our vision: to be the best rural housing association in the country. We ensure our customers receive first-class service, making them proud to live in a Broadacres home.

At Broadacres, we are an equal opportunities and disability confident employer who welcomes applicants from all sectors of the community, and we encourage applications from people who are underrepresented in areas of the organisation.

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in, so apply early to avoid disappointment!