Customer Engagement Manager - FTC for 6 months

Motor Insurers’ Bureau; Milton Keynes; Hybrid; GBP 50,000 - 58,000; Full time

Job summary

A leading company in road safety is seeking a Customer Engagement Manager for a 6-month FTC. This role involves building strong customer relationships and ensuring readiness for the Navigate platform. The position offers a salary of circa £50,000 per annum, hybrid working, and various benefits, including a contributory pension and employee assistance programs.

Benefits

Contributory pension scheme

Life Assurance

Employee Incentive Scheme

25 days holiday + public holidays

Holiday purchase scheme

Sports and Social Club

24/7 Employee Assistance Programme

Access to online health tools

Enhanced parental leave

Volunteer days and charity funding

Qualifications

• Experience managing customer contact and resolving challenges.
• Experience working across technical, projects, claims, and underwriting.
• Self-reliant, proactive, and capable of driving results independently.

Responsibilities

• Engage with clients to ensure readiness for the Navigate platform.
• Collaborate with customer teams to develop strong relationships.
• Monitor client contacts and support them across all disciplines.

Skills

Customer engagement

Negotiation

Communication

Planning

Job description

Full details of the job.

Vacancy Name

Customer Engagement Manager - FTC for 6 months

Employment Type

Full-Time

Location

Milton Keynes

Job Role

At MIB, our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers, and Government, our collective aim is to eliminate these issues. Until then, we are here to compensate victims quickly, fairly, and compassionately.

Last year, we helped more than 42,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims in rebuilding their lives.

As our Customer Engagement Manager, you'll be responsible for ensuring that allocated customers are ready for the go-live of the Navigate platform phase two. You will build strong customer relationships and ensure all parties are aware of the Navigate requirements and are working towards the target go-live date, supporting customer engagement and readiness across programs.

Key Responsibilities

1. Plan and proactively engage with clients, developing action plans for successful and timely transition to Navigate.
2. Validate and check customer understanding of our messages throughout the project.
3. Collaborate with customer teams across underwriting, claims, technical, and projects to identify points of contact and develop strong relationships, potentially bringing them together for an end-to-end overview.
4. Monitor client contacts and support them across all disciplines, with support from SMEs.
5. Identify and address issues that could impede readiness, working with colleagues to deploy solutions.
6. Maintain accurate client action plans and ensure reporting reflects customer readiness.
7. Support the wider Navigate program through training materials, workshops, or training sessions.
8. Contribute to customer focus groups and forums for data standards development.
9. Manage customer involvement in data governance, data management, and data standards, aiming to improve data quality across MIB products.
10. Champion data quality and support the transformation of MIB products.
11. Travel may be required, including to Gibraltar and N Ireland.

Qualifications and Skills

• Experience managing customer contact and owning customer challenges to resolution.
• Experience working with customers across various disciplines, including technical, projects, claims, and underwriting.
• Experience developing and managing business plans to meet targets.
• Effective negotiation skills to achieve desired results.
• Excellent communication skills, capable of chairing and owning conversations with authority.
• Self-reliant, proactive, and capable of planning and driving results independently.

Additional Details

Salary circa £50,000 per annum, FTC for 6 months, Grade 12, 35 hours/week (Monday-Friday).

IT kit provided, £320 start-up allowance, hybrid working (2 days in the office per week in Milton Keynes, MK14).

Benefits

• Contributory pension scheme
• Life Assurance
• Employee Incentive Scheme
• 25 days holiday + public holidays
• Holiday purchase scheme
• Sports and Social Club
• 24/7 Employee Assistance Programme
• Access to online health tools
• Enhanced parental leave
• Volunteer days and charity funding

We promote an inclusive workplace where everyone can be themselves. If you think big, love challenges, and want to make a difference, we want to hear from you. For more details, see our role pack HERE.