Customer Engagement Manager

Anthony Marks; England; Hybrid; GBP 25,000 - 50,000; Full time

Job summary

A leading SaaS technology provider is seeking a Customer Engagement Manager based in Bristol/Home. This role involves managing customer interactions, organizing events, and ensuring satisfaction, making a significant impact in the commercial team. Ideal candidates have experience in customer engagement and strong relationship-building skills.

Qualifications

• Experience in customer engagement or account management.
• Interest in SaaS technology.
• Good interpersonal skills and strong relationship-building.

Responsibilities

• Manage all aspects of customer engagement, including event management.
• Organize webinars and tenders, updating sales processes.
• Maintain customer satisfaction through regular contact.

Skills

Interpersonal skills

Relationship-building

Organizational skills

Motivation to succeed

Job description

AMR317

Customer Engagement Manager (SaaS Technology)

Salary: £25,000 - £50,000

Location: Hybrid Brief (office 2-3 days), Bristol/Home

This role offers a unique opportunity to join a leading SaaS technology provider in a competitive vertical. The company stands out because they listen to and engage with customers, building trust by consistently delivering what the customer wants. As part of their ongoing commitment to customer engagement and satisfaction, they are looking to recruit a Customer Engagement Manager who is keen and driven to participate in a dynamic sales process and become a key member of the commercial team. This position is suitable for someone who wants to make an impact through effort and skill in a commercial environment.

Responsibilities include:

• Managing all aspects of customer engagement, including event management, coordination, and reporting
• Managing tenders
• Organizing webinars
• Updating sales procedures and processes
• Increasing revenue by acquiring new customers
• Upselling to existing accounts to increase revenue
• Maintaining customer satisfaction through regular contact
• Assisting customers in understanding how to gain benefits from the solution

The ideal candidate:

While there isn't a perfect profile, it would be helpful if you are:

• Experienced in customer engagement, account management, or account development
• Currently working in a technology environment or interested in moving into SaaS
• Possessing good interpersonal skills
• Having strong relationship-building skills, being highly organized, driven, and motivated to succeed

If this sounds like you, please send your CV ASAP and tell us why you're the right person for the role. We will get back to you immediately.