Customer Engagement Executive

Quest Search and Selection Ltd; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Engagement Executive to join their dynamic team. In this role, you'll be at the forefront of crafting and executing impactful email marketing campaigns that drive engagement and conversion. Collaborating with cross-functional teams, you will optimize strategies and enhance key performance indicators. This position offers a unique opportunity to leverage your analytical skills and creativity in a fast-paced environment, ensuring that every campaign resonates with the target audience. If you are passionate about digital marketing and eager to make a significant impact, this role is perfect for you.

Qualifications

• 1+ years in CRM, email marketing, or digital marketing roles.
• Strong analytical skills for data analysis and insights.

Responsibilities

• Manage email and mobile app campaigns, ensuring alignment with business goals.
• Lead creative development and audience segmentation for campaigns.

Skills

CRM

Email Marketing

Digital Marketing

Data Analysis

Communication Skills

Education

Degree level education or equivalent

Job description

Job Description

Quest Search & Selection are partnering with a leading retail & eCommerce brand. This business comprises a multi-channel & retail offer which is available in-store, via 3rd parties and online globally.

As a Customer Engagement Executive, you'll join a fast-paced, ambitious team focused on driving and executing impactful email marketing campaigns. You'll work closely with cross-functional teams to optimize strategies, improve conversion rates, and enhance KPIs.

Key Responsibilities of this Customer Engagement Executive:

• Campaign Management: Oversee the planning, execution, and management of the email and mobile app calendar, coordinating with internal teams to support business objectives.
• Creative and Delivery: Lead the briefing process, including creative development, audience segmentation, scheduling, and delivery for all email and mobile app campaigns.
• Lifecycle Campaigns: Take responsibility for briefing, creative, segmentation, scheduling, and delivery of all automated lifecycle campaigns.
• Test & Learn Strategy: Continuously implement and evaluate testing strategies to optimize CRM communications and improve engagement.
• Platform Optimisation: Build and maintain a strong relationship with the email service provider, ensuring the platform is fully utilized and optimized for campaign success.

Key qualifications required for this Customer Engagement Executive:

• 1 year + experience in CRM, email marketing, or digital marketing executive roles.
• Strong Analytical Skills: Comfortable with data analysis, segmentation, and providing actionable insights to improve campaign performance.
• Excellent Communicator: Strong written and verbal communication skills for liaising with internal teams and stakeholders.
• Ideally educated to degree level or equivalent.