Customer Engagement Associate

Outsource NI; Belfast; On-site; GBP 16,000 - 26,000; Full time

Benefits offered by this job

Structured training

Ongoing mentorship

Supportive team environment

Commission-based earnings

Job summary

A leading customer engagement company in Belfast is seeking motivated individuals to deliver community outreach campaigns. This role emphasizes community engagement, requiring strong communication and interpersonal skills. Ideal candidates should be proactive and goal-oriented, willing to commute daily. The position offers structured training, ongoing mentorship, and a commission-based reward system, making it an excellent opportunity for individuals eager to grow and contribute to a supportive team environment.

Qualifications

• Ability to commute to Belfast daily.
• Previous customer-facing experience is beneficial but not required.
• A proactive and goal‑oriented approach.
• Previous customer-facing experience is beneficial but not required.

Responsibilities

• Deliver community-based engagement activities across residential areas.
• Build positive relationships and provide excellent customer experiences.
• Record and manage campaign activity using internal systems.
• Record and manage campaign activity using internal systems.
• Work towards individual and team performance goals, applying feedback and training to improve results.

Skills

Strong communication skills

Interpersonal skills

Goal-oriented approach

Self-motivated

Job description

Overview

We are growing our team in Belfast and are looking for motivated, outgoing individuals to join our customer engagement division. This role focuses on delivering community outreach and residential engagement campaigns designed to connect people with leading brands and essential services.

This opportunity is ideal for confident communicators who enjoy meeting new people, working independently, and being rewarded for the results they achieve.

What We Offer

• Structured training and ongoing mentorship to support career development
• A supportive, team-focused environment with clear progression pathways
• The opportunity to represent respected brands and national initiatives

Key Responsibilities

• Deliver community-based engagement activities across residential areas
• Represent our services in a professional and approachable manner
• Build positive relationships and provide excellent customer experiences
• Record and manage campaign activity using internal systems
• Work towards individual and team performance goals, applying feedback and training to improve results

What We’re Looking For

• Ability to commute to Belfast on a daily basis
• Strong communication and interpersonal skills
• A proactive and goal-oriented approach
• Previous customer-facing experience is beneficial but not required

Equal Opportunity Statement

We’re looking for someone who can commute to Belfast daily and who are ready to get started quickly, our team is actively reviewing applications and will contact shortlisted applicants promptly. All our team work on a self-employed basis and have an uncapped commission earning structure so that we get paid for the efforts we put in. Our team tell us this makes us a top company to work with because you are rewarded on your value. If you’re looking for a place to grow, learn, and contribute meaningfully to a team, we’d love to hear from you.

If you’re looking for an opportunity to develop valuable communication skills, progress quickly, and be rewarded for your contribution, we’d like to hear from you.

Apply today to begin your journey with us.