Customer Engagement and Business Administrator

Restore Plc; United Kingdom; On-site; GBP 26,000; Full time

Job summary

A leading business relocation company based in Wallingford is seeking a Customer Engagement & Business Administrator to support operational efficiency. This role involves liaising with customers, managing invoices, and ensuring day-to-day administrative tasks are efficiently handled. The ideal candidate will have strong proficiency in Microsoft Office 365 and excellent attention to detail. The role offers a competitive salary and benefits, including 25 days of annual leave and life assurance.

Benefits

25 days annual leave + bank holidays

Life Assurance – 2x basic annual salary

Free Onsite Parking

Employee Assistance Programme (EAP)

Eye Care Support

Qualifications

• Proficient in Microsoft Office 365, especially Excel and Outlook.
• Exceptional attention to detail with a proactive, solutions-oriented mindset.
• Strong communicator with the ability to engage with stakeholders at all levels.

Responsibilities

• Support day-to-day operations with a focus on administrative efficiency.
• Liaise with inbound customers and collaborate with the Sales team.
• Produce and maintain reports related to job completion times.
• Process, investigate, and resolve supplier invoices in a timely manner.
• Manage and document all warehouse movements for clients.

Skills

Microsoft Office 365

Attention to detail

Communication skills

Problem-solving

Job description

Customer Engagement & Business Administrator
Location: Wallingford, OX10 9SJ
Contract Type: Permanent, Full Time
Hours: Monday - Friday, 37.5 hours per week
Salary: £26,000 per annum

Join one of our most dynamic and fast-growing teams at Harrow Green, where you’ll support the smooth delivery of Relocation & Facilities Services. As a Customer Engagement and Business Administrator, you’ll play a pivotal role in ensuring the operational and administrative efficiency of our newest service stream.

Key Responsibilities

Support day-to-day operations with a focus on administrative efficiency
Help enforce effective cost control and reduction measures across the department
Liaise with inbound customers and collaborate with the Sales team to ensure swift and accurate quotations and invoices
Produce and maintain reports related to job completion times and driver hours, adhering to company guidelines
Process, investigate, and resolve supplier invoices in a timely and accurate manner
Manage and document all warehouse movements for both clients and internal operations
Work collaboratively with the broader Operations team to ensure seamless coordination
Oversee crate rentals and movements, ensuring timely and accurate client invoicing
Maintain cost-efficient use and tracking of crates and operational equipment across the Group
Handle general administrative tasks as needed to support the wider team

About You

Proficient in Microsoft Office 365, especially Excel and Outlook
Exceptional attention to detail with a proactive, solutions-oriented mindset
Strong communicator with the ability to engage with stakeholders at all levels
Passionate about driving improvements and making a meaningful impact on business operations
A team player who thrives in a fast-paced, collaborative environment

Some of our benefits include:

Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40

If you are a proactive individual with a passion for operational excellence and a keen eye for detail, we would love to hear from you. Join us at Restore Harrow Green and contribute to our mission of delivering exceptional business relocation services while making a positive impact on the environment and our communities.