Customer Enabling Services Payroll Manager in Sunderland)

Ad Warrior Ltd; Sunderland; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading public sector organization in Sunderland seeks an experienced Payroll Manager to lead their Payroll and Pensions service. The role involves managing a team, ensuring high-quality, customer-focused outcomes, and driving service improvements. The ideal candidate will have extensive payroll expertise and strong leadership skills, thriving in a dynamic environment. Benefits include flexible working, professional development, and pension scheme participation.

Benefits

Automatic enrolment into the Local Government Pension Scheme

Flexible working arrangements

26 days annual leave

Professional development opportunities

Discounted travel and other benefits

Qualifications

• Proven track record in payroll management.
• Experience leading and developing teams.
• Strong technical payroll knowledge.

Responsibilities

• Lead and manage payroll and pensions service.
• Drive service improvements and team outcomes.
• Integrate payroll functions within organizational goals.

Skills

Payroll expertise

Leadership

Customer focus

Cultural change management

Job description

Overview

Customer Enabling Services Payroll Manager

Location: Sunderland

Salary: Grade 8 (

Hours: 37 hours per hour

Vacancy Type: Full time, Permanent

Closing Date: 28 Sept 2025

They're looking for an experienced customer-focused Payroll Manager to lead the triage and transactional functions of their Payroll and Pensions service. This role is central to ensuring their customers receive timely, accurate and responsive support.

Currently the Payroll and Pensions function is delivered across two teams. The specialist Payroll and Pensions team is responsible for the overall delivery of the service. You\'ll deliver the transactional payroll service in collaboration with the specialist Payroll and Pensions function working closely with them, driving service improvements and leading a team of around 14 staff to deliver high-quality, customer-centric outcomes. A key part of this role is to integrate the function and its ways of working within the wider Customer Enabling Services directorate, ensuring alignment with their transformation goals and values.

This post will be of interest to applicants who have a proven track record and substantial experience of payroll with a complex and diverse range of internal and external customers. In addition to possessing strong technical payroll expertise, it is equally essential that the successful candidate can lead, inspire, support and develop the payroll team to reach their full potential. As such, strong experience in supervision and driving cultural change is also essential.

If you\'re passionate about people, thrive in a payroll environment, and want to make a meaningful impact across the Council, they\'d love to hear from you.

It is anticipated that shortlisting will be carried out week commencing 29th September.

Shortlisted candidates will be invited to attend an assessment centre to take place on Wednesday 15th October, with those selected for the next stage being interviewed on Friday 17th October.

Why work for the City Council?

• Automatic enrolment into the Local Government Pension Scheme
• Flexible working arrangements to support work-life balance
• 26 days annual leave (31 after 5 years), plus bank holidays
• Option to purchase additional leave through their flexible benefits scheme
• Ongoing professional development opportunities
• Discounted travel, car lease scheme, and Cycle to Work Scheme
• A supportive and inclusive workplace culture

To Apply

If you feel you are a suitable candidate and would like to work for this reputable Council, please proceed through the following link to be redirected to their website to complete your application.

https://www.northeastjobs.org.uk/job/Customer_Enabling_Services_Payroll_Manager/285511