Customer Enabling Services Payroll Manager

North Tyneside Council; United Kingdom; On-site; GBP 40,000 - 50,000; Full time

Job summary

A local government council in the United Kingdom is seeking an experienced Payroll Manager to lead their Payroll and Pensions service. This pivotal role involves ensuring timely, accurate support for customers and leading a team to drive service improvements. The ideal candidate will have strong payroll expertise and experience in team management and cultural change. Flexible working options and additional benefits are provided.

Benefits

Automatic enrolment into the Local Government Pension Scheme

Flexible working arrangements

26 days annual leave

Ongoing professional development opportunities

Discounted travel and car lease scheme

Qualifications

• Proven track record in payroll management with diverse customers.
• Experience supervising and developing a team.
• Ability to drive cultural change in the workplace.

Responsibilities

• Lead the triage and transactional functions of the Payroll and Pensions service.
• Collaborate with the specialist Payroll and Pensions team to deliver high-quality services.
• Ensure alignment with transformation goals across the directorate.

Skills

Customer focus

Leadership

Strong technical payroll expertise

Job description

Overview

We're looking for an experienced customer-focused Payroll Manager to lead the triage and transactional functions of our Payroll and Pensions service. This role is central to ensuring our customers receive timely, accurate and responsive support.

Currently the Payroll and Pensions function is delivered across two teams. The specialist Payroll and Pensions team is responsible for the overall delivery of the service. You'll deliver the transactional payroll service in collaboration with the specialist Payroll and Pensions function working closely with them, driving service improvements and leading a team of around 14 staff to deliver high-quality, customer-centric outcomes. A key part of this role is to integrate the function and its ways of working within the wider Customer Enabling Services directorate, ensuring alignment with our transformation goals and values.

This post will be of interest to applicants who have a proven track record and substantial experience of payroll with a complex and diverse range of internal and external customers. In addition to possessing strong technical payroll expertise, it is equally essential that the successful candidate can lead, inspire, support and develop the payroll team to reach their full potential. As such, strong experience in supervision and driving cultural change is also essential.

If you're passionate about people, thrive in a payroll environment, and want to make a meaningful impact across the Council, we'd love to hear from you.

It is anticipated that shortlisting will be carried out week commencing 29th September.

Shortlisted candidates will be invited to attend an assessment centre to take place on Wednesday 15th October, with those selected for the next stage being interviewed on Friday 17th October.

Why work for Sunderland City Council?

• Automatic enrolment into the Local Government Pension Scheme
• Flexible working arrangements to support work-life balance
• 26 days annual leave (31 after 5 years), plus bank holidays
• Option to purchase additional leave through our flexible benefits scheme
• Ongoing professional development opportunities
• Discounted travel, car lease scheme, and Cycle to Work Scheme
• A supportive and inclusive workplace culture

For an informal discussion, please contact Helen Brown via email: [e-mail]

Apply online at: northeastjobs.org.uk/sunderlandcitycouncil

Need support? Email: [e-mail]

Please note: CVs are not accepted.

All communication will be sent to the email address registered with North East Jobs. This may include online assessments and interview invites-please check your inbox and junk folder after the closing date.