Customer Enabling Services Payroll Manager

Sunderland City Council; Sunderland; On-site; GBP 45,000 - 60,000; Full time

Job summary

A local government authority in Sunderland seeks an experienced Payroll Manager to lead payroll functions and improve service delivery. The ideal candidate will have a strong background in payroll management and a proven ability to manage and inspire a team. They will play a key role in integrating the payroll service within broader organizational goals. This is a chance to make a meaningful impact across the Council.

Qualifications

• Proven track record in payroll management.
• Strong supervisory experience in team leadership.
• Ability to drive service improvements and cultural change.

Responsibilities

• Lead the payroll transactional service and ensure accuracy.
• Drive service improvements within the Payroll and Pensions function.
• Integrate payroll functions within the wider Customer Enabling Services.

Skills

Leadership

Technical payroll expertise

Customer service orientation

Cultural change management

Job description

Overview

We're looking for an experienced customer-focused Payroll Manager to lead the triage and transactional functions of our Payroll and Pensions service. This role is central to ensuring our customers receive timely, accurate and responsive support. The Payroll and Pensions function is delivered across two teams; the specialist Payroll and Pensions team is responsible for the overall delivery of the service. You'll deliver the transactional payroll service in collaboration with the specialist Payroll and Pensions function, working closely with them, driving service improvements and leading a team of around 14 staff to deliver high-quality, customer-centric outcomes. A key part of this role is to integrate the function and its ways of working within the wider Customer Enabling Services directorate, ensuring alignment with our transformation goals and values. This post will be of interest to applicants who have a proven track record and substantial experience of payroll with a complex and diverse range of internal and external customers. In addition to possessing strong technical payroll expertise, it is equally essential that the successful candidate can lead, inspire, support and develop the payroll team to reach their full potential. As such, strong experience in supervision and driving cultural change is also essential. If you're passionate about people, thrive in a payroll environment, and want to make a meaningful impact across the Council, we'd love to hear from you. It is anticipated that shortlisting will be carried out week commencing 29th September. Shortlisted candidates will be invited to attend an assessment centre to take place on Wednesday 15th October, with those selected for the next stage being interviewed on Friday 17th October.