Customer Enablement Manager (UK)

Qargo TMS; United Kingdom; Hybrid; GBP 35,000 - 60,000; Full time

Job summary

An innovative tech scale-up is seeking a Customer Enablement Manager to enhance the onboarding journey for new customers. This role involves creating engaging training materials, developing a comprehensive product knowledge base, and collaborating with various teams to ensure a seamless experience. The ideal candidate will have a background in customer enablement, excellent communication skills, and a passion for the transport industry. Join a driven and inclusive team in a fast-scaling company that values creativity and growth opportunities, all while enjoying flexible working hours and a vibrant office environment.

Benefits

Competitive salary package

Growth opportunities

Flexible working hours

Option to work from home

Green office in Holborn

Driven and inclusive team

Qualifications

• 2-3 years experience in customer enablement or related roles.
• Creative mind for developing engaging training materials.

Responsibilities

• Own and evolve customer onboarding experience from first login to full adoption.
• Create engaging content and tutorials to simplify complex workflows.

Skills

Customer Enablement

Training

Customer Onboarding

Communication Skills

Organizational Skills

Creative Thinking

Interpersonal Skills

Structured Thinking

Fluency in English

Affinity with TMS

Job description

Qargo is a tech scale-up with offices based in London and Ghent (Belgium). We’re on a mission to transform the transportation industry by making it more efficient, profitable and sustainable. We are building the most user-friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimizes planning. To achieve our mission and support our growth we’re looking for a Customer Enablement Manager for the UK to help guide new customers through a seamless onboarding journey and empower them to make the most of our platform from day one!

In this role you’ll

1. Own and evolve Qargo's customer onboarding experience, from first login to full adoption.
2. Build and maintain a comprehensive, up-to-date product knowledge base and training materials tailored to customer needs.
3. Design clear, structured tutorials that help customers understand key functionalities at their own pace.
4. Create engaging content, from how-to videos to walkthroughs and step-by-step guides, that simplify complex workflows.
5. Build an interactive training academy for new and existing customers, ensuring consistent onboarding quality.
6. Collaborate closely with Product, Customer Success, and Support to align messaging and gather feedback for continuous improvement.
7. Monitor training effectiveness and customer feedback to refine materials and improve learning outcomes over time.
8. Gradually expand customer training materials to cover industry-specific best practices and deeper feature usage.

What we are looking for

1. You have at least 2-3 years experience in customer enablement, training, customer onboarding, or related roles.
2. Affinity with a TMS and the Transport industry is a big plus!
3. You have a creative mind, enabling you to develop engaging training materials and bundle them into cohesive (self-)learning tracks.
4. Confident presenter with excellent communication and interpersonal skills.
5. A structured thinker who can simplify complexity and turn feedback into action.
6. Highly organized and comfortable juggling multiple projects and priorities.
7. Self-starter with a collaborative mindset.
8. Fluent in English. Additional languages like Dutch, French or Polish earn you bonus points!

We offer

1. A competitive salary package, including all the necessary extra benefits.
2. Growth opportunities in a fast-scaling tech company.
3. Flexible working hours and the option to work from home.
4. A green office in Holborn, right next to Covent Garden.
5. A driven and inclusive team.