Customer Enablement Consultant (Pre-sales, Onboarding & Training)

Re-Leased Software Company Ltd; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in PropTech is seeking a Trainer & Onboarding Consultant in London. This role involves delivering engaging training to new customers in commercial real estate and ensuring successful software onboarding. Candidates should have experience in customer success and familiarity with tools such as Salesforce. Join us for an exciting opportunity to grow your career in a dynamic and supportive environment.

Benefits

Remote work flexibility

Career development opportunities

Supportive team culture

Inclusive work environment

Qualifications

• 2+ years in PropTech training or customer-facing role.
• Experience in live and virtual training sessions.
• Strong knowledge of commercial real estate landscape.

Responsibilities

• Deliver tailored training and adapt content for different user needs.
• Manage onboarding journey from initial engagement to adoption.
• Build strong relationships with stakeholders at all levels.

Skills

Communication

Relationship-building

Customer success

Project management

Training delivery

Tools

Salesforce

CRM systems

Microsoft Teams

Job description

Does driving innovation and enriching our human experience through technology make you tick? At Re-Leased our vision is to shape the future of Commercial Real Estate and drive better outcomes for people, property and planet.

Our cloud-based commercial property management software is designed to specifically meet the needs of commercial property owners and property managers and make Commercial Real Estate simple and seamless for all parties.

Your Role

We’re looking for a confident, customer-focused Trainer & Onboarding Consultant to join our EMEA team. In this dual role, you’ll be responsible for ensuring new customers in the commercial real estate sector are successfully onboarded and equipped to use our platform confidently and effectively.You’ll manage the onboarding process from kick-off through to handover, while also delivering engaging, practical training tailored to a wide range of user types — from day-to-day operators to senior decision-makers.

This role is ideally suited to someone with previous experience in PropTech, a solid understanding of the commercial real estate landscape, and a passion for customer success.

Your Responsibilities

Training

• Deliver tailored software training (remote and in-person) to customers across the EMEA region.
• Design and adapt training content to meet the needs of different user groups (property managers, asset managers, finance teams, etc.).
• Maintain and evolve training materials including presentations, guides, recorded content and self-directed learning.
• Partner with internal teams to stay up to date with product changes and ensure training reflects the latest capabilities.
• Capture feedback to continuously improve the learning experience.

Onboarding

• Own the onboarding journey for new customers from initial engagement to successful platform adoption.
• Run project kick-offs, manage timelines, and coordinate deliverables across internal and customer teams.
• Understand customer business processes and ensure the software configuration supports their objectives.
• Build strong, trusted relationships with stakeholders across operational and leadership levels.
• Ensure a seamless transition to the Customer Success and Support teams post-onboarding.
• Additionally, you will be required to support the Sales team with delivering demonstrations of the more technical aspects of the application.

Your Experience

• 2+ years in a PropTech training, implementation, onboarding, or customer-facing delivery role.
• Experience delivering both live and virtual training sessions.
• Track record of managing implementation or onboarding projects, ideally with SaaS platforms.
• Strong written and verbal communication skills in English (additional EMEA languages a plus).
• Familiarity with tools like Salesforce, Microsoft Teams, and CRM/project management systems.
• Strong knowledge of the commercial real estate landscape, including property management operations, or client accounting.
• Excellent communicator — able to explain complex concepts clearly and adapt to different audiences.
• Comfortable working across cultures and time zones in the EMEA region.

Our culture is very important to us too, and we strongly believe in living out our core values:

• People First : One team globally; our people and customers always come first.
• Find a Way : Like a river, we find a way around all obstacles
• Win or Learn: Our journey for improvement never ends; enjoy the ride!
• Aim High: We dare to set big goals and love the challenge of achieving them against the odds.

Why Join Re-Leased?

This is an exciting opportunity to join a growing global business where we encourage thought diversity and driving new ideas. In exchange, we can offer a genuine opportunity to join a fast paced, successful global story and the chance to become part of an award winning team and grow your own career with us. Remote work flexibility from anywhere in the UK or join our London office!

To express an interest please submit your details and tell us your story!

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